Scope
Description
Design, development and roll out of phased customer experience training.
Phased delivery to April 2026 to ensure all front line colleagues are trained.
Value of both phases £309,000
Contract 1
Supplier
Contract value
- £309,000 excluding VAT
- £370,800 including VAT
Below the relevant threshold
Earliest date the contract will be signed
28 March 2025
Contract dates (estimated)
- 31 March 2025 to 1 April 2026
- 1 year, 2 days
Main procurement category
Services
CPV classifications
- 80511000 - Staff training services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Procedure
Procedure type
Below threshold - without competition
Special regime
Utilities
Supplier
In2Action Limited
Marsh Farm Animal Adventure Park Marsh Farm Road, South Woodham Ferrers
Chelmsford, Essex, England
CM3 5WP
United Kingdom
Email: info@in2action.co.uk
Region: UKH36 - Heart of Essex
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
SE TRAINS LIMITED
- Companies House: 03266762
- Public Procurement Organisation Number: PWRR-2348-DXXP
Second Floor
London
SE1 2AU
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)