Section one: Contracting authority
one.1) Name and addresses
NHS South East London ICB
160 Tooley Street
London
SE1 2TZ
Contact
Mrs Oluwatoyin Omolaiye
Telephone
+44 7471025900
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
https://www.selondonics.org/icb
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert/Index?advertId=6614e7df-d7b9-ed11-8120-005056b64545
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=6614e7df-d7b9-ed11-8120-005056b64545
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
PRJ1258 Diabetes Book and Learn (DBL) - Call Centre
Reference number
DN659290
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London. This partner will work in collaboration with the ICB, the digital platform provider and the DSE providers, to deliver a proactive and supportive service for people with diabetes from across south London.
The call centre provider should have the ability to mobilise in summer 2023 with a ‘go live’ date of 1/10/2023.
Please refer to the service specification document for further information on the service.
The estimated total contract value is £350,000. The Contract will be for an initial period of 18 Months with the possibility of two further extensions of 12 Months at the discretion of the ICB. The service is expected to commence in October 2023.
Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. This can be done by clicking the below link.
https://procontract.due-north.com/Register
Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project:
https://procontract.due-north.com/Advert/Index?advertId=6614e7df-d7b9-ed11-8120-005056b64545
Please note that bids submitted by any other means will not be considered.
two.2.6) Estimated value
Value excluding VAT: £350,000
two.2.7) Duration of the contract or the framework agreement
Duration in months
42
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.2) Time limit for receipt of expressions of interest
Date
5 May 2023
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
NHS London Commercial Hub
UNEX Towers , 5 Station Street
London
E15 5DA
Country
United Kingdom