Section one: Contracting authority
one.1) Name and addresses
Watford Borough Council
Three Rivers House, Northway
Rickmansworth
WD3 1RL
Contact
Lisa Cook
Telephone
+44 1923278370
Country
United Kingdom
NUTS code
UKH23 - Hertfordshire
Internet address(es)
Main address
one.1) Name and addresses
Three Rivers District Council
Three Rivers House, Northway
Rickmansworth
WD3 1RL
Country
United Kingdom
NUTS code
UKH23 - Hertfordshire
Internet address(es)
Main address
https://www.threerivers.gov.uk
one.2) Information about joint procurement
The contract involves joint procurement
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Retrofit Home (Domestic) Energy Efficiency Works - Managing Agents
Reference number
2022/S 000-028942
two.1.2) Main CPV code
- 71541000 - Construction project management services
two.1.3) Type of contract
Services
two.1.4) Short description
Delivery of Domestic Retrofit Projects and Related Services for Council’s, Local Authorities and Social Housing Organisations within Hertfordshire and Buckinghamshire. This will be a managing agent service offering a turnkey service for all aspects of the delivery. This will be a Framework Agreement.
This award notice is made on behalf of all of those organisations listed in the original publication referenced 2022/S 000-028942. These are all local authorities in Hertfordshire and Buckinghamshire and any registered Social Landlord/ Social Housing provider/ Housing Association for housing stock within Hertfordshire or Buckinghamshire (in whole or part)
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £75,000,000
two.2) Description
two.2.1) Title
Managing Agent for Grant-Funded Domestic Retrofit Schemes
Lot No
1
two.2.2) Additional CPV code(s)
- 71541000 - Construction project management services
two.2.3) Place of performance
NUTS codes
- UKH23 - Hertfordshire
Main site or place of performance
Hertfordshire
two.2.4) Description of the procurement
Managing Agent for Grant-Funded Domestic Retrofit Schemes - this includes responsibility for the day-to-day delivery of a domestic retrofit projects such as the Green Homes Grant schemes mentioned above, ensuring all aspects of the services are delivered professionally and to the requirements stated herein, including but not limited to: •Providing independent project management services to enable a non-affiliated supply chain •Strategizing to secure, procure, and manage a contractor supply chain, including installers, surveyors (EPC surveyors, Retrofit Assessors etc.) •Creating a project delivery plan •Contract and Performance Management •Provisioning a call centre service to manage customer enquiries and applications •Establishing and running systems to manage the customer journey end-to-end including eligibility screening, application processing and customer support services (see example of customer journey in Appendix 2) •Identifying eligible properties and households using building stock and fuel poverty data (data analysis) •Household engagement, marketing, and recruitment (lead generation) •Undertaking whole-house surveys, retrofit assessments, and technical solution design (or arranging qualified subcontractors for this purpose). •Management of the retrofit works (scheduling and delivery) •Inspections, quality assurances and works approval •Monitoring and evaluation of projects including complying with any reporting requirements outlined by the funding body, for example with LAD projects by completing monthly reports in a timely manner to enable their submission to the Department for Business, Energy and Industrial Strategy (BEIS) within agreed deadlines (see typical reporting requirements in Appendix 3) •Customer satisfaction, installation completion and sign-off •Complying with GDPR requirements and procedures such as the creation of secure data sharing and storage arrangements for all parties.
two.2.5) Award criteria
Quality criterion - Name: Experience / Weighting: 8
Quality criterion - Name: Accreditation / Weighting: 3
Quality criterion - Name: Environmental Sustainability / Weighting: 6
Quality criterion - Name: Delivery Plan / Weighting: 15
Quality criterion - Name: Risk / Weighting: 7
Quality criterion - Name: Staffing and Resource / Weighting: 6
Quality criterion - Name: Supply Chain Management / Weighting: 9
Quality criterion - Name: Management Reports / Weighting: 3
Quality criterion - Name: KPI / Weighting: 3
Cost criterion - Name: Cost Model / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Management of Energy Company Obligation (ECO) scheme
Lot No
Lot 2
two.2.2) Additional CPV code(s)
- 71314300 - Energy-efficiency consultancy services
two.2.3) Place of performance
NUTS codes
- UKH23 - Hertfordshire
Main site or place of performance
Hertfordshire
two.2.4) Description of the procurement
The procured service provider will: a)Provide a referral route to receive and manage referrals from either; directly from residents, from contractors and or their managing agents. We would expect the service to be accessible by website referrals, a free to call telephone service operating from 09:00 to 17:00, Monday to Friday, alongside other customer communication channels such as email, letter and SMS. b)Secure ECO funding via its contracts with obligated utility companies or contractors to support the cost of technically suitable energy efficiency measures in qualifying households. c)Respond promptly and professionally to all requests for energy saving services from residents within the Local Authority areas. d)Manage a referral scheme to provide ECO funded measures in domestic housing, having undertaken a robust recruitment exercise to identify a suitable installer network. This will involve carrying out: quality; health and safety; technical; regulatory; risk; warranty and financial checks on scheme installers, to ensure, for example, installer compliance with the latest PAS retrofit standards
two.2.5) Award criteria
Quality criterion - Name: Experience / Weighting: 10
Quality criterion - Name: Accreditation / Weighting: 5
Quality criterion - Name: Environment & Sustainability / Weighting: 5
Quality criterion - Name: Delivery Plan / Weighting: 25
Quality criterion - Name: Risk / Weighting: 5
Quality criterion - Name: Resource and Staffing / Weighting: 5
Quality criterion - Name: Management Reporting / Weighting: 5
Cost criterion - Name: Cost Model / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Independent Energy Advice Service
Lot No
Lot 3
two.2.2) Additional CPV code(s)
- 71314200 - Energy-management services
- 71314300 - Energy-efficiency consultancy services
two.2.3) Place of performance
NUTS codes
- UKH23 - Hertfordshire
Main site or place of performance
Hertfordshire
two.2.4) Description of the procurement
Independent Energy Advice Service: This Lot comprises the provision of energy saving advice and support to residents in defined council areas. The procured service provider will: a.Provide independent, impartial and up-to-date advice and support to householders in the Local Authority areas to help them save energy and money on their fuel bills, and reduce their carbon footprints through behavioural changes, switching tariffs or undertaking energy efficiency home upgrades. b.Have a free to call telephone service operating from 09:00 to 17:00, Monday to Friday, alongside other customer communication channels such as email, letter and SMS. c.Have a proven commitment to alleviating fuel poverty. d.Have staff experienced in speaking to the most vulnerable residents. e.Where applicable, refer customers to approved energy efficiency grant (or loan) schemes, including those the Councils are involved in delivering such as the Green Homes Grant LAD scheme and the Energy Company Obligation scheme.
two.2.5) Award criteria
Quality criterion - Name: Experience / Weighting: 5
Quality criterion - Name: Accreditation / Weighting: 5
Quality criterion - Name: Environment Sustainability / Weighting: 5
Quality criterion - Name: Delivery Plan / Weighting: 25
Quality criterion - Name: Risk / Weighting: 5
Quality criterion - Name: Staffing Resource / Weighting: 10
Quality criterion - Name: Management Reporting / Weighting: 5
Cost criterion - Name: Cost Model / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-028942
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Title
Managing Agent for Grant-Funded Domestic Retrofit Schemes
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
4 April 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
National Energy Foundation
Suite 2.15, Challenge House, Sherwood Drive,
Bletchley, Milton Keynes,
MK3 6DP
Country
United Kingdom
NUTS code
- UKH25 - Central Bedfordshire
National registration number
02218531
The contractor is an SME
No
five.2.3) Name and address of the contractor
Warmworks Scotland LLP
1 Carmichael Place,
Leith, Edinburgh,
EH5 6PH
Country
United Kingdom
NUTS code
- UKM75 - Edinburgh, City of
National registration number
SO305326
The contractor is an SME
No
five.2.3) Name and address of the contractor
E.ON Energy Solutions Limited
Westwood Way Westwood Business Park
Coventry
Country
United Kingdom
NUTS code
- UKG33 - Coventry
National registration number
03407430
The contractor is an SME
No
five.2.3) Name and address of the contractor
OVO Energy Solutions Ltd
Cadworks 41 West Campbell Street
Glasgow Scotland
G2 6SE
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
National registration number
SC386054
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £60,000,000
Total value of the contract/lot: £60,000,000
Section five. Award of contract
Title
Management of Energy Company Obligation (ECO) scheme
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2023
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
National Energy Foundation
Milton Keynes
Milton Keynes
Country
United Kingdom
NUTS code
- UKJ12 - Milton Keynes
National registration number
02218531
The contractor is an SME
No
five.2.3) Name and address of the contractor
E.ON Energy Solutions Limited
Westwood Way Westwood Business Park
Coventry
Country
United Kingdom
NUTS code
- UKG33 - Coventry
National registration number
03407430
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £5,000,000
Total value of the contract/lot: £5,000,000
Section five. Award of contract
Title
Independent Energy Advice Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
National Energy Foundation
Milton Keynes
Milton Keynes
Country
United Kingdom
NUTS code
- UKJ12 - Milton Keynes
National registration number
02218531
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,000,000
Total value of the contract/lot: £1,000,000
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=773722593" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=773722593
GO Reference: GO-202345-PRO-22471148
six.4) Procedures for review
six.4.1) Review body
Watford Borough Council
Town Hall
Watford
wd17 3EX
Country
United Kingdom