Section one: Contracting authority
one.1) Name and addresses
Money and Pensions Service
Holborn Centre, 120 Holborn,
LONDON
EC1N2TD
Contact
Carol Hilaire
Telephone
+44 2081324012
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://moneyandpensionsservice.org.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://maps.app.jaggaer.com/web/login.html?_ncp=1558612699056.847-1
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://maps.app.jaggaer.com/web/login.html?_ncp=1558612699056.847-1
one.4) Type of the contracting authority
Other type
Arm's-length body sponsored by the Department for Work and Pensions
one.5) Main activity
Other activity
Financial Guidance
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
MaPS Specialist Debt Advice Services
Reference number
21-16C
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
The Money and Pensions Service, MaPS (the "Authority") is an arm's-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime.
MaPS have now launched a tender for the delivery of a high-quality service to offer Debt Advisers (working within the free to client sector) a quick and consistent response to unusual or complex debt queries. The service will be delivered remotely by both phone and email.
The service will support debt advisers with the provision of accurate debt advice to over-indebted clients, empowering advisers to achieve good client outcomes, and increasing adviser confidence by providing access to the most relevant technical and tailored advice.
If you are interested in bidding for this services contract then please follow the instructions in the 'Complementary Information Section' of this notice.
two.1.5) Estimated total value
Value excluding VAT: £1,620,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The existing Specialist Debt Advice Support Service (SDAS) supports debt advisers to work with debt clients who face a diverse, and complex range of issues. Some clients require one-off debt advice whilst others need ongoing case management providing support and, in some cases, representation within formal settings.
Debt advice is provided through multiple channels including face to face, telephone and digital.
Keeping up to date with changes in law and policy areas, the range of debt solutions and strategies, and interpreting the law, is a key challenge for debt advisers working in a fast-paced and demanding environment. The Money and Pensions Service recognises the need to ensure debt advisers have access to a comprehensive framework of expert support to help with complex cases and to enable clients to receive accurate and timely advice.
The successful supplier will additionally host and provide materials on their website for debt advisers to access across the debt advice sector such as:
- Debt advice news and legal updates
- Featured Enquiries
- Spotlight Articles
- Webinars
(list not exhaustive).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
A renewal may be considered after the initial 3 year term.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
2 year extension (at annual intervals).
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
1 June 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
8 June 2021
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
HOW TO BID
1.Interested organisations must be registered as a 'Supplier' on the MaPS eSourcing portal 'Jaggaer' to participate: If you have not already done so, please use the following link:
https://maps.app.jaggaer.com/web/login.html
2.To register, you must have a valid DUNS number (provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.
3.If you do not have a DUNS number, please contact D&B UK directly on 0870 243 2344 (option 3), or online at http://www.dnb.co.uk/duns-form.asp.
4. Once registered on the portal, your organisation will be able to access the MaPS documents for this project in the 'Live Tenders' Section within the Jagger Portal.
5. Please email commercial@maps.org.uk should you require further assistance with "21-16C" in the subject title.
6. Please note all further communications including the submission of your online bid will be via the portal.
six.4) Procedures for review
six.4.1) Review body
Money and Pensions Service
London
EC1N 2 TD
Country
United Kingdom