Section one: Contracting entity
one.1) Name and addresses
FIRST GREATER WESTERN LIMITED
Milford House,1 Milford Street
SWINDON
SN11HL
Contact
Rosalind Carter
Telephone
+44 7970308429
Country
United Kingdom
Region code
UKK14 - Swindon
Internet address(es)
Main address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
GWR Customer Experience Training (GEMS2)
Reference number
2021/S 000-019072
two.1.2) Main CPV code
- 80511000 - Staff training services
two.1.3) Type of contract
Services
two.1.4) Short description
The design, delivery and evaluation of a Customer Experience development programme
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 80000000 - Education and training services
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
This Expression of Interest (EOI) is designed to identify any Suppliers that are interested in
tendering for the provision of Provision of design, delivery and evaluation of Great
Experience Makers 2 (GEMs 2) at Great Western Railway (GWR).
GWR wish to source a single supplier to;
The design, delivery and evaluation of a Customer Experience development programme,
which will build on the success to date of Great Experience Makers and further enhance
colleagues' capabilities relating to best practice customer experience from within and
outside the travel industry.
The programme will need to create excitement and engagement rather than a sense of "more
of the same".
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-019072
four.2.9) Information about termination of call for competition in the form of a periodic indicative notice
The contracting entity will not award any further contracts based on the above periodic indicative notice
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 February 2022
five.2.2) Information about tenders
Number of tenders received: 26
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
First Greater Western Limited
Swindon
Country
United Kingdom