Section one: Contracting authority
one.1) Name and addresses
Provision of Library Concierge and Customer Service and Facilities Management Services
University of Warwick
Coventry
Country
United Kingdom
NUTS code
UKG33 - Coventry
Internet address(es)
Main address
https://in-tendhost.co.uk/universityofwarwick/aspx/Home
Buyer's address
https://in-tendhost.co.uk/universityofwarwick
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/universityofwarwick/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Library Concierge and Customer Service and Facilities Management Services
Reference number
LT-03-22-UoWLIB-SERVICES-HG
two.1.2) Main CPV code
- 79995000 - Library management services
two.1.3) Type of contract
Services
two.1.4) Short description
The University of Warwick The University of Warwick has a requirement to engage with providers of Library Concierge, Customer Service and Facilities Management Services. The aim of the service is, to enable the Main Library to open 24 hours, and to manage the provision of the Learning Grid study facility in Leamington. The provision of these services requires quite a unique combination of Library, Concierge/Customer Service and Facilities Management Services. Providers fall into two key categories – one very much based on provision of security services, which include Door Management, SIA certification, etc., the other group providing a range of hybrid services developed to support HE libraries, such as library/stock management and/or concierge-type services. A purely security-focused service is not appropriate for these requirements and we are looking for hybrid providers who will employ staff able to undertake the variety of tasks included within this contract.In order to express
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79995000 - Library management services
two.2.3) Place of performance
NUTS codes
- UKG33 - Coventry
two.2.4) Description of the procurement
The University of Warwick has a requirement to engage with providers of Library Concierge, Customer Service and Facilities Management Services. The aim of the service is to enable the Main Library to open 24 hours, and to manage the provision of the Learning Grid study facility in Leamington. The provision of these services requires quite a unique combination of Library, Concierge/Customer Service and Facilities Management Services. Providers fall into two key categories – one very much based on provision of security services, which include Door Management, SIA certification, etc., the other group providing a range of hybrid services developed to support HE libraries, such as library/stock management and/or concierge-type services. A purely security-focused service is not appropriate for these requirements and we are looking for hybrid providers who will employ staff able to undertake the variety of tasks included within this contract.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 May 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
9 May 2022
Local time
12:00pm
Place
As stated in tender documentation.
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
University of Warwick
Coventry
Country
United Kingdom