Section one: Contracting authority
one.1) Name and addresses
NHS Cambridgeshire and Peterborough Integrated Care Board
Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove
Ely
CB7 4EA
Country
United Kingdom
Region code
UKH12 - Cambridgeshire CC
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
The ICB is committed to the provision of a high-quality IUC by offering the following services:
• NHS 111 call handling,
• 24/7 Clinical Assessment Service (CAS),
• Out of Hours Primary Care Access.
• These may be delivered through a single provider model or a lead provider model.
• The IUC service(s) will meet the values, rights, obligations and expectations of patients as
set out in the NHS Constitution.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £103,505,950
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH12 - Cambridgeshire CC
two.2.4) Description of the procurement
The ICB is committed to the provision of a high-quality IUC by offering the following services:
• NHS 111 call handling,
• 24/7 Clinical Assessment Service (CAS),
• Out of Hours Primary Care Access.
• These may be delivered through a single provider model or a lead provider model.
• The IUC service(s) will meet the values, rights, obligations and expectations of patients as set out in the NHS Constitution.
Aims and objectives of the service:
The IUC service is required to be sustainable, based on a service model that is clinically and commercially robust, that can attract and retain suitably qualified competent practitioners, which can be integrated with other services. The service will meet both the National Integrated Urgent Care Specification and the Cambridgeshire and Peterborough Integrated Urgent Care Specification to deliver a flexible service that can transform to meet the local and national requirements, to a high standard.
NHS 111 call handling: this IUC service shall be provided using the components of telephony via NHS 111 24/7, 365/6 days a year. The telephony service will deliver a ‘consult and complete’ model of care via the provision of health advice, based on algorithmic clinical assessment.
24/7 Clinical Assessment Service, (CAS): the CAS will provide clinical assessment to patients who require further clinical validation and clinical assessments, this includes for 111 and 999 high acuity disposition validations from the NHS111 call handling function, Primary Care Dispositions and direct booking validations. The CAS will direct patients to the appropriate healthcare, direct booking or referrals, be the Trusted Assessor, work closely with the ICS Unscheduled Community Care Co-ordination Hub (or equivalent) and Same Day Emergency Care Services, to support patients being cared for by the most appropriate service, only attending ED or dispatching an ambulance, when appropriate.
Out of Hours Primary Care Access: During the Out of Hours periods, a Primary Care level service that provides clinical telephony assessments, operating within the CAS, and face to face consultation to treat all registered and temporarily resident patients and those visitors calling NHS 111. For more detail, consult the service specification in the tender documentation.
This notice is an intention to award a contract under the competitive process.
The contract value is £103,505,950 for the lifetime duration of the contract.
This is an existing service that is being re-commissioned, and it is being awarded to a new provider.
The contract is anticipated to start on the 1st of October 2025 for 3 years with the possibility to extend at the ICB’s discretion for up to a further 2 years. (01/10/2025-30/09/2030).
two.2.5) Award criteria
Quality criterion - Name: The contract award criteria are specified in the procurement documents / Weighting: 100
Cost criterion - Name: The contract award criteria are specified in the procurement documents / Weighting: 100
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-031563
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 March 2025
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Integrated Care 24
Kingston House, The Long Barrow,
Ashford
TN24 0GP
Country
United Kingdom
NUTS code
- UKD6 - Cheshire
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £103,505,950
Total value of the contract/lot: £103,505,950
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period, which begins the next working day after this notice is published. Representations by providers must be made to the relevant authority by 20th of March 2025. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.
- Details of the award decision-makers: Cambridgeshire and Peterborough ICB Board
- How conflicts or potential conflicts of interest of individuals making the decision and how these were managed:
- Explanation of the relative importance of the key criteria that the relevant authority used to make a decision, the rationale for the relative importance of the key criteria, and the rationale for choosing the provider with reference to the key criteria.
six.4) Procedures for review
six.4.1) Review body
NHS England
7-8 Wellington Place
Leeds
LS1 4AP
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
NHS England
7-8 Wellington Place
Leeds
LS1 4AP
Country
United Kingdom
Internet address
six.4.4) Service from which information about the review procedure may be obtained
NHS Cambridgeshire and Peterborough Integrated Care Board
Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove
Ely
CB7 4EA
Country
United Kingdom