- 1. Healthcare Improvement Scotland
- 2. NHS Ayrshire & Arran
- 3. NHS Borders
- 4. Dumfries and Galloway Health Board
- 5. NHS Fife
- 6. NHS Forth Valley
- 7. NHS Grampian
- 8. NHS Greater Glasgow and Clyde
- 9. NHS Highland
- 10. NHS Western Isles
- 11. NHS Lanarkshire
- 12. Lothian Health Board
- 13. NHS Orkney
- 14. NHS Shetland
- 15. NHS Tayside
- 16. Scottish Ambulance Service
- 17. NHS Golden Jubilee
- 18. The State Hospitals Board for Scotland
- 19. NHS 24
- 20. NHS Education for Scotland
- 21. The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
- 22. Public Health Scotland
Section one: Contracting authority
one.1) Name and addresses
Healthcare Improvement Scotland
National Headquarters Gyle Square, South Gyle Crescent,
Edinburgh
EH12 9EB
Contact
Alex Little
Telephone
+44 7747768959
Country
United Kingdom
NUTS code
UKM75 - Edinburgh, City of
Internet address(es)
Main address
http://healthcareimprovementscotland.org
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00363
one.1) Name and addresses
NHS Ayrshire & Arran
Eglinton House, Ailsa Hospital, Dalmellington Road
Ayr
KA6 6AB
Telephone
+44 1294323219
Country
United Kingdom
NUTS code
UKM94 - South Ayrshire
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00060
one.1) Name and addresses
NHS Borders
Borders General Hospital
Melrose
TD6 9BS
alistair.meikle@borders.scot.nhs.uk
Telephone
+44 1896826339
Country
United Kingdom
NUTS code
UKM91 - Scottish Borders
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11162
one.1) Name and addresses
Dumfries and Galloway Health Board
Mountainhall Treatment Centre, Bankend Road
Dumfries
DG1 4AP
Telephone
+44 1387246246
Country
United Kingdom
NUTS code
UKM92 - Dumfries & Galloway
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00065
one.1) Name and addresses
NHS Fife
Queen Margaret Hospital, Whitefield Road
Dunfermline
KY12 0SU
Telephone
+44 1592657320
Country
United Kingdom
NUTS code
UKM72 - Clackmannanshire and Fife
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00185
one.1) Name and addresses
NHS Forth Valley
Trust Headquarters, Carseview Castle Business Park
Stirling
FK9 4SW
Telephone
+44 1786463031
Country
United Kingdom
NUTS code
UKM76 - Falkirk
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00067
one.1) Name and addresses
NHS Grampian
Summerfield House, 2 Eday Road
Aberdeen
AB15 6RE
Telephone
+44 3454566000
Country
United Kingdom
NUTS code
UKM50 - Aberdeen City and Aberdeenshire
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00200
one.1) Name and addresses
NHS Greater Glasgow and Clyde
Procurement Department, Glasgow Royal Infirmary, 84 Castle Street
Glasgow
G4 0SF
ggc.supplierenquiries@ggc.scot.nhs.uk
Telephone
+44 1412015388
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
http://www.nhsggc.scot/about-us/procurement/
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722
one.1) Name and addresses
NHS Highland
Assynt House, Beechwood Park
Inverness
IV2 3BW
Telephone
+44 7929069647
Country
United Kingdom
NUTS code
UKM6 - Highlands and Islands
Internet address(es)
Main address
http://www.nhshighland.scot.nhs.uk
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302
one.1) Name and addresses
NHS Western Isles
37 South Beach Street, Stornoway
Isle of Lewis
HS1 2BB
Telephone
+44 1851708154
Fax
+44 1851704405
Country
United Kingdom
NUTS code
UKM6 - Highlands and Islands
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00090
one.1) Name and addresses
NHS Lanarkshire
NHS Lanarkshire Headquarters, Kirklands, Fallside Road
Bothwell
G71 8BB
procurementenquiries@lanarkshire.scot.nhs.uk
Telephone
+44 1698752649
Fax
+44 1851704405
Country
United Kingdom
NUTS code
UKM8 - West Central Scotland
Internet address(es)
Main address
http://www.nhslanarkshire.org.uk
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00297
one.1) Name and addresses
Lothian Health Board
Procurement Headquarters, Waverley Gate 2-4 Waterloo Place
Edinburgh
EH1 3EG
Telephone
+44 7966119862
Fax
+44 1851704405
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.nhslothian.scot.nhs.uk/
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00326
one.1) Name and addresses
NHS Orkney
The Balfour, New Foreland Road
Kirkwall
KW15 1NZ
Telephone
+44 1856888226
Fax
+44 1851704405
Country
United Kingdom
NUTS code
UKM65 - Orkney Islands
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00368
one.1) Name and addresses
NHS Shetland
Montfield, Burgh Road
Lerwick
ZE1 0LA
Telephone
+44 01595743029
Fax
+44 01595696727
Country
United Kingdom
NUTS code
UKM66 - Shetland Islands
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00401
one.1) Name and addresses
NHS Tayside
Ninewells Hospital
Dundee
DD1 9SY
Telephone
+44 1382660111
Fax
+44 01595696727
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.nhstayside.scot.nhs.uk
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00154
one.1) Name and addresses
Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Edinburgh
EH12 9EB
Telephone
+44 01313140090
Fax
+44 01595696727
Country
United Kingdom
NUTS code
UKM75 - Edinburgh, City of
Internet address(es)
Main address
http://www.scottishambulance.com
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00393
one.1) Name and addresses
NHS Golden Jubilee
Golden Jubliee National Hospital Beardmore Street, Agamemnon Street
Clydebank
G81 4DY
jennifer.hutchison@gjnh.scot.nhs.uk
Telephone
+44 1419515000
Fax
+44 1419515761
Country
United Kingdom
NUTS code
UKM81 - East Dunbartonshire, West Dunbartonshire and Helensburgh & Lomond
Internet address(es)
Main address
http://www.nhsgoldenjubilee.co.uk/home/
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00199
one.1) Name and addresses
The State Hospitals Board for Scotland
110 Lampits Road, Carstairs
Lanark
ML11 8RP
Telephone
+44 1555842177
Fax
+44 1419515761
Country
United Kingdom
NUTS code
UKM95 - South Lanarkshire
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00161
one.1) Name and addresses
NHS 24
Golden Jubilee National Hosp, Agamenmon Street
Glasgow
G81 4DY
Contact
Alex Little
Telephone
+44 7747768959
Fax
+44 1419515761
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230
one.1) Name and addresses
NHS Education for Scotland
2nd Floor, Westport, 102 Westport
EDINBURGH
EH3 9DN
Contact
Alex Little
Telephone
+44 1316563200
Fax
+44 1419515761
Country
United Kingdom
NUTS code
UKM75 - Edinburgh, City of
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA13002
one.1) Name and addresses
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
1 South Gyle Crescent
Edinburgh
EH12 9EB
Contact
Alex Little
Telephone
+44 1312756000
Fax
+44 1419515761
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.nss.nhs.scot/browse/procurement-and-logistics
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
one.1) Name and addresses
Public Health Scotland
Gyle Square, 1 South Gyle Crescent
Edinburgh
EH12 9EB
Contact
Alex Little
Telephone
+44 1312757454
Fax
+44 1419515761
Country
United Kingdom
NUTS code
UKM75 - Edinburgh, City of
Internet address(es)
Main address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30441
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30441
one.2) Information about joint procurement
The contract involves joint procurement
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Volunteering Management System for Healthcare Improvement Scotland
Reference number
HIS/2024/826
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support.
The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £240,000
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
All NHS Health Boards and Special Boards across Scotland.
two.2.4) Description of the procurement
2.3 Scope of Service
Configuration, licensing and ongoing support of a VMS service for the duration of the contract.
Consultancy services to help set up the new service and transition our operation to the new VMS.
The service must be capable of supporting a user base as indicated below:
3 x National Reporter - access to national reports and customisable reporting but only of national data. There is no access to individual volunteer records.
22 x Board Superuser - one for each NHS board. Read-only access to board-wide information (includes local audit trails). Used to provide Board-wide reports and resetting passwords for Board users. Can also be used in situations where a Volunteer Manager is unavailable and access to information is necessary, e.g. emergency situation where an emergency contact must be contacted.
150 x Volunteer Manager - Voluntary Services Managers and other staff within NHS boards who manage volunteers. Only able to enter, access and modify data from their own NHS board.
25 x Volunteer Administrator - Data entry and amendment role. Only able to enter, access and modify data relating to their own NHS board.
25 x Reporter - Access to reporting functions only – only able to access information from their own NHS board. No volunteer data visible and only general reports are available.
6000 x Volunteers – able to update their own record, book training, update activity, provide feedback. No visibility of other volunteer records.
The solution will be procured by one legal entity (Healthcare Improvement Scotland) but used by staff and volunteers across NHS Scotland which is a collection of NHS boards that are themselves legal entities.
two.2.5) Award criteria
Quality criterion - Name: Added value / Weighting: 9
Quality criterion - Name: Quality / Weighting: 61
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-035329
Section five. Award of contract
Contract No
HIS/2024/826
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
7 March 2025
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
TeamKinetic
Office 12, Parkway 2, Princess Rd
Manchester
M147HR
Telephone
+44 1619145757
Country
United Kingdom
NUTS code
- UKD3 - Greater Manchester
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £240,000
Section six. Complementary information
six.3) Additional information
(SC Ref:793360)
six.4) Procedures for review
six.4.1) Review body
Sheriff Court Edinburgh
Edinburgh
EH1
Country
United Kingdom