Section one: Contracting authority/entity
one.1) Name and addresses
SSE SERVICES PLC
43 Forbury Road
READING
RG13JH
Contact
John Lange
Country
United Kingdom
NUTS code
UK - United Kingdom
Companies House
SC117119
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SSEN Distribution Contact Channel Management - Contact Centre as a Service(CCaaS)
two.1.2) Main CPV code
- 72210000 - Programming services of packaged software products
two.1.3) Type of contract
Services
two.1.4) Short description
The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience.
The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-009498
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
Opportunity available at : https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=378