Scope
Description
The Council intends to appoint a single Provider to deliver a fully managed Translation, Interpretation and Transcription Service, together with all ancillary services required. The services sought under this contract are written translations and interpretation (including BSL) specifically:
- Face-to-face interpreting
- Telephone interpreting (pre-booked and on-demand)
- Video interpreting (pre-booked and on-demand)
- Written translations (audio transcripts including subtitles, proof-reading, certification, and notary)
- British Sign Language Interpreting
- British Sign Language Translation
The aims of this service are:
a) To assist the Council's staff to communicate with people with specific communication needs including:
people from all cultural and ethnic backgrounds
disabled people (including people with sensory impairments, people with learning disabilities and Deaf and Deaf Blind people)
families/children and young people working with social care
people with mental health issues.
b) To enable the Service User including members of the general public, carers, and their families to:
- have equal access to the local services and information
- have their needs identified and met
participate in and contribute to the services they receive.
The objectives of this service are:
- to ensure that front-line staff are able to access these services in a timely and efficient manner
- to provide assurance to the stakeholder about the quality and consistency of the interpretation services being provided
- to provide choice and flexibility that reflects the diverse needs of service users.
- to ensure that management reporting is included and monitored so that services are able to change depending on the services being used. Estimated annual contract value of £154,000 for a period of 3 years with an option to extend for a further 3 years. Estimated total contract value = £924,000
Contract dates (estimated)
- 1 August 2025 to 31 July 2028
- Possible extension to 31 July 2031
- 6 years
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
- 79540000 - Interpretation services
Contract locations
- UKH31 - Southend-on-Sea
Engagement
Engagement deadline
7 April 2025
Engagement process description
A survey will be issued to those to express an interest to be part of the market engagement for the Interpretation and Translation services. This will be issued via email using Microsoft Forms.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
5 May 2025
Contracting authority
Southend-on-Sea City Council
- Public Procurement Organisation Number: PJDT-6566-GZNX
Civic Centre, Victoria Avenue, Southend On Sea, Essex
Southend On Sea
ss2 6fa
United Kingdom
Region: UKH31 - Southend-on-Sea
Organisation type: Public authority - sub-central government