Section one: Contracting authority
one.1) Name and addresses
Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square,
London
E14 9SR
procurement.enquiries@financial-ombudsman.org.uk
Telephone
+44 2032229656
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
www.financial-ombudsman.org.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Economic and financial affairs
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Managed Services Contract
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Contract for the provision of managed IT services to encompass:
1)Ongoing support, maintenance and development of our case management system;
2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;
3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and
4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £16,336,546.67
two.2) Description
two.2.2) Additional CPV code(s)
- 72200000 - Software programming and consultancy services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
London
two.2.4) Description of the procurement
1)Ongoing support, maintenance and development of our case management system;
2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;
3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and
4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.
two.2.5) Award criteria
Quality criterion - Name: Qualification / Weighting: 0
Quality criterion - Name: Technical / Weighting: 59.5
Quality criterion - Name: Resource Augmentation / Weighting: 3.5
Quality criterion - Name: CSR / Weighting: 7
Quality criterion - Name: Price / Weighting: 30
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
4 x 1 year extension options (total 4 years)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-015281
Section five. Award of contract
Contract No
ctt_2348
Title
It Managed Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
30 March 2022
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Tata Consultancy Services Limited
18 Grosvenor Place
London
SW1X 7HS
Country
United Kingdom
NUTS code
- UKI - London
National registration number
007627
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £16,336,546.67
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Financial Ombudsman Service
London
Country
United Kingdom