Section one: Contracting authority
one.1) Name and addresses
Cornwall Council
County Hall, Treyew Road
Truro
TR1 3AY
Contact
Mr Nick Brown
Telephone
+44 1872323265
Country
United Kingdom
Region code
UKK - South West (England)
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Assyst CRM
Reference number
DN637670
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Assyst is an ITIL-based CRM (Customer Relationship Management) and CMDB (Configuration Management Database).
Database for IT assets, users and customers, and is the system used to log all IT faults and service requests for Cornwall Council and associated businesses.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £360,000
two.2) Description
two.2.2) Additional CPV code(s)
- 30200000 - Computer equipment and supplies
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
Assyst is an ITIL-based CRM (Customer Relationship Management) and CMDB (Configuration Management Database).
Database for IT assets, users and customers, and is the system used to log all IT faults and service requests for Cornwall Council and associated businesses.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Competition conducted under Crown Commercial Services Framework
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 March 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Industrial & Financial Systems IFS UK Ltd
Staines-Upon-Thames
TW18 3BA
Country
United Kingdom
NUTS code
- UKK - South West (England)
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £360,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Cornwall Council
Truro
Country
United Kingdom