Section one: Contracting entity
one.1) Name and addresses
Dwr Cymru Cyfyngedig
Linea, Fortran Road, St Mellons
Cardiff
CF3 0LT
Telephone
+44 2920740450
Country
United Kingdom
NUTS code
UKL - Wales
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://dwrcymru-welshwater.bravosolution.co.uk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://dwrcymru-welshwater.bravosolution.co.uk
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Experience Solution & Employee Engagement Solution
Reference number
DCWW1097
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Delivery of a Customer Experience Solution and an Employee Engagement Solution. The agreement will be split into lots and applications are invited for one or both lots.
Lot 1 - Customer Experience Solution which will allow DCC to capture and measure customer feedback
Lot 2 - Employee Engagement Solution which will allow DCC to capture and measure employee feedback in key areas to assess employee engagement levels.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot No
1
two.2.2) Additional CPV code(s)
- 48517000 - IT software package
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72316000 - Data analysis services
two.2.3) Place of performance
NUTS codes
- UKL - Wales
two.2.4) Description of the procurement
Lot 1: Customer Experience Solution
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contract awarded will be for an initial 3-year period with an option to extend for a further 2 years at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot No
2
two.2.2) Additional CPV code(s)
- 48517000 - IT software package
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72316000 - Data analysis services
two.2.3) Place of performance
NUTS codes
- UKL - Wales
two.2.4) Description of the procurement
Lot 2: Employee Engagement Solution
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contract awarded will be for an initial 3-year period with an option to extend for a further 2 years at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
26 May 2021
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Participation instructions — how to express interest in this opportunity.
1) Register your organisation on the DCC eSourcing Portal (this is only required once so please check whether there is an existing account registered for your organisation — multiple users can be added as required);
2) Express an interest in the opportunity:
— log in to the portal with your username and password,
— click the 'ITTs Open to all Suppliers' link,
— click on the relevant ITT to access the content,
— click the 'Express Interest' button at the top of the page — this will move the ITT into your 'My ITTs' page (this is a secure area reserved for your projects only),
— you can now access any attachments by clicking 'Attachments' in the 'ITT details' box.
3) Responding to the Opportunity
— click 'My Response' under 'ITT details'. You can choose to 'Create response' or 'Decline to Respond',
— you can now use the messaging function to communicate with the buyer and seek any clarification,
— note the deadline for completion and follow the onscreen instructions to complete your response — there may be a mixture of online and offline actions for you to perform,
— you must then submit your reply using the 'Submit Response' button at the top of the page. Please Note the following
— you must download the documents yourself after you have expressed interest, they will not be sent to you,
— expressions of Interest will ONLY be accepted through the eSourcing Portal
— all documentation must be returned electronically via the eSourcing Portal,
— if you require any further assistance please consult the online help, or contact the eSourcing helpdesk using the contract information provided on the home page.
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
City of Westminster
Country
United Kingdom