Scope
Description
This Contract award notice is being published to recognise the Direct Award to the Supplier to provide the account management and administrative services for the National Rail Days Out Guide Offer.
The work is split into the Days Out Guide Content Management Process and continuous BAU responsibilities, Attraction relationship management and TOC relationship management, whilst also designing the new Days Out Guide CMS and front-end website. Phase 1 going live in April and phase 2 continuing into FY26/27.
This contract concerns the supply of services by the existing supplier which are intended as an extension to existing services and a change in supplier would result in ATOC receiving services that are different from and incompatible with existing services. The difference and incompatibility would result in disproportionate technical difficulties in delivering this critical service.
Contract 1
Supplier
Contract value
- £1,000,000 including VAT
Above the relevant threshold
Award decision date
19 January 2026
Standstill period
- End: 11 February 2026
- 8 working days
Earliest date the contract will be signed
23 February 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 29 March 2030
- 3 years, 11 months, 29 days
Description of possible extension:
Two single year extenions available as required.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Minor modificiations as required.
CPV classifications
- 63711000 - Support services for railway transport
Procedure
Procedure type
Direct award
Special regime
Utilities
Supplier
Fabrik Design and Communications Limited
- Public Procurement Organisation Number: PLXQ-5862-HNLG
55 Loudoun Road, St John's Wood
London
NW80DL
United Kingdom
Email: rachael.woods@fabcomms.co.uk
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
ATOC
- Companies House: 08176197
1 Puddle Dock
London
EC4V3DS
United Kingdom
Contact name: Sunil Chauhan
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government