Section one: Contracting authority
one.1) Name and addresses
The Minister for the Cabinet Office acting through Crown Commercial Service
9th Floor, The Capital Building, Old Hall Street
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3450103503
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Public Procurement
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Languages
Reference number
RM6141
two.1.2) Main CPV code
- 79540000 - Interpretation services
two.1.3) Type of contract
Services
two.1.4) Short description
The provision of a Quality Assurance Service for Buyers of the Framework.
This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework.
The Services delivered under this Lot include:
- Assessment of a recorded face to face booking (audio or video)
- Assessment of a live booking in person (Spoken & Non-Spoken)
- Assessment of a telephone interpretation
- Assessment of a video interpretation (Spoken & Non-Spoken)
- Assessment of Spoken/Non Spoken language Interpreter via Video Role Play
- Assessment of translated documents
- Assessment of transcriptions
- Checking that the requirements in the booking have been met by the Supplier
The Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,000,000
two.2) Description
two.2.1) Title
Quality Assurance Services
Lot No
6
two.2.2) Additional CPV code(s)
- 72224200 - System quality assurance planning services
- 72225000 - System quality assurance assessment and review services
- 79510000 - Telephone-answering services
- 79530000 - Translation services
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Services delivered under this Lot include:
- Assessment of a recorded face to face booking (audio or video)
- Assessment of a live booking in person (Spoken & Non-Spoken)
- Assessment of a telephone interpretation
- Assessment of a video interpretation (Spoken & Non-Spoken)
- Assessment of Spoken/Non Spoken language Interpreter via Video Role
Play
- Assessment of translated documents
- Assessment of transcriptions
- Checking that the requirements in the booking have been met by the
Supplier
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 188-455090
Section five. Award of contract
Contract No
RM6141
Lot No
6
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
30 March 2021
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
The Language Shop Limited
1000 Dockside Road
London
E16 2QU
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
8882661
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £3,000,000
Section six. Complementary information
six.3) Additional information
As part of this contract award notice the following documents can be accessed at:
https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61#
1) Contract notice authorised customer list;
2) Redacted Framework Contract
The start date of this Framework Agreement is 30/03/2021. The expiry date of the Framework Agreement is 29/03/2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.
six.4) Procedures for review
six.4.1) Review body
The Minister for the Cabinet Office acting through Crown Commercial Service
9th Floor, The Capital, Old Hall Street,
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3450103503
Country
United Kingdom