Section one: Contracting authority
one.1) Name and addresses
NHS North Central London Integrated Care Board
Laycock PDC, Laycock Street
London
N1 1TH
nclicb.nclcontractqueries@nhs.net
Country
United Kingdom
Region code
UKI41 - Hackney and Newham
Internet address(es)
Main address
https://www.nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board
Buyer's address
https://www.nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Online counselling and support service for children and young people - C406315
Reference number
C406315
two.1.2) Main CPV code
- 85121270 - Psychiatrist or psychologist services
two.1.3) Type of contract
Services
two.1.4) Short description
Early intervention online counselling and digital support service for children and young people aged 11–25 across Barnet, Camden, Enfield, Haringey and Islington. The service provides a safe web platform with drop‑in and booked 1:1 text‑based counselling (12:00–22:00 Mon–Fri; 18:00–22:00 Sat–Sun), moderated forums, self‑help content and signposting, with step‑up/step‑down pathways to local CAMHS.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £811,860
two.2) Description
two.2.2) Additional CPV code(s)
- 85121270 - Psychiatrist or psychologist services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
"This notice relates to Early intervention online counselling and digital support service for children and young people aged 11–25 across Barnet, Camden, Enfield, Haringey and Islington. The service provides a safe web platform with drop‑in and booked 1:1 text‑based counselling (12:00–22:00 Mon–Fri; 18:00–22:00 Sat–Sun), moderated forums, self‑help content and signposting, with step‑up/step‑down pathways to local CAMHS.
This notice is an intention to award a contract to the existing provider following direct award process C.
The annual value of the contract is £405,930.00
The lifetime value of the contract is £811,860.00
The expiring contract ends 31/03/2026
The contract term will be 2 Years with No Option to Extend
The contract will start 01/04/2026 and end 31/03/2028"
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- New works/services, constituting a repetition of existing works/services
Explanation:
"Justification: Award of a contract without prior publication of a call for competition in the cases listed below
Reason: The procurement falls outside the scope of application of the regulations
Explanation: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period.
Representations by providers must be made to decision makers by 16/02/2026
This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR."
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
2 February 2026
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Kooth Digital Health Limited
5 Merchant Square, London
London
W2 1AY
Telephone
+44 2039849337
Country
United Kingdom
NUTS code
- UKI41 - Hackney and Newham
National registration number
04154208
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £811,860
Lowest offer: £811,860 / Highest offer: £811,860 taken into consideration
Section six. Complementary information
six.3) Additional information
"This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The publication of this notice marks the start of the standstill period.
Representations by providers must be made to decision makers by 16/02/2026
This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
Written representations should be sent to nclicb.nclcontractqueries@nhs.net
Decision to award this contract was made by NCL & NWL Executive Management Team on 11/12/2025 in line with the ICB's Standing Financial Instructions (SFI's)
No Conflicts of Interest have been identified
The decision to award this contract was based on the assessment of the providers current and likely future performance to deliver the commissioned activity against the following key critera with the corresponding percentage value representing their importance.
A score of 34% for Quality and innovation was awarded out of a possible 34%
A score of 15% for Value was awarded out of a possible 20%
A score of 24% for Integration, collaboration and service sustainability was awarded out of a possible 24%
A score of 7.5% for Improving access, reducing health inequalities and facilitating choice was awarded out of a possible 12%
A score of 7.5% for Social value was awarded out of a possible 10%
With a combined score of 92.5% out of a possible 100% it demonstrates the providers current and likely future performance to deliver the commissioned activity."
six.4) Procedures for review
six.4.1) Review body
NHS North Central London Integrated Care Board
Laycock PDC, Laycock Street
London
N1 1TH
Country
United Kingdom
Internet address
https://www.nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board