Section one: Contracting entity
one.1) Name and addresses
WALES & WEST UTILITIES LIMITED
Wales & West House,Spooner Close, Celtic Springs, Coedkernew
NEWPORT
NP108FZ
Contact
Robin Coomber
robin.coomber@wwutilities.co.uk
Country
United Kingdom
NUTS code
UKL21 - Monmouthshire and Newport
Companies House
05046791
Internet address(es)
Main address
https://www.wwutilities.co.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://sourcing4wwu.bravosolution.co.uk/web/login.html
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://sourcing4wwu.bravosolution.co.uk/web/login.html
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Field Service Management
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
IT Services Contract
two.1.5) Estimated total value
Value excluding VAT: £48,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72250000 - System and support services
- 72260000 - Software-related services
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
- UKL - Wales
two.2.4) Description of the procurement
Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so.
Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers.
Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to:
• Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements.
• Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities
• Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements.
• Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS
· Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution.
• Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution
• Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution
• Adopting a business oriented approach and not solely focussing on IT/technical system delivery
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £48,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
120
This contract is subject to renewal
Yes
Description of renewals
The initial contract duration will be 5 years (which assumes up to 18 months to complete implementation, followed by 3 years of operational service), with Wales and West Utilities having the option to extend the Contract by an aggregate duration of up to an additional five years in one 3 year and one 2 year increments (i.e. 5+3+2).
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 4
Objective criteria for choosing the limited number of candidates:
Please refer to Descriptive Document, Pre-Qualification Questionnaire and Selection Instructions available via the Bravo e-Sourcing site.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contract value is expected to be up to £48,000,000 (net of VAT) during the overall maximum 10-year term, which includes the estimated cost of implementation, ongoing operational service charges, contract extensions, and contract changes. The contract value is an estimate only and will be dependent upon whether an extension (in part or in whole) is enacted, whether any optional services (in part or in whole) are enacted, and the extent of any contract changes.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
8 May 2023
Local time
4:00pm
Changed to:
Date
9 May 2023
Local time
5:00pm
See the change notice.
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
12 June 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Please note the the tender will be run via our procurement portal, Bravo, which requires suppliers to be registered to participate. Failure to register will result in the supplier not being able to participate in the procurement event.
After registration, suppliers must request access to the tender documents by e-mailing robin.coomber@wwutilities.co.uk; Please include your registration details on the e-mail as these will be required to provide access to the procurement documentation.
A Field Service Management Pre-Qualification session is planned for early April. The 2 hour session will be held online via MS Teams. Wales and West Utilities will provide some context to the FSM procurement exercise and provide a walkthrough of the procurement documents. There will be a supplier Q&A at the end of the session. Further details will be published via the Bravo portal in due course. Suppliers who have registered to participate in this procurement exercise will be invited to this event.
six.4) Procedures for review
six.4.1) Review body
Wales and West Utilities
Newport
Country
United Kingdom