Section one: Contracting authority
one.1) Name and addresses
NEW HOMES QUALITY BOARD LIMITED
3 Bunhill Row
LONDON
EC1Y8YZ
Contact
paul price
Telephone
+44 7485599775
Country
United Kingdom
Region code
UKI43 - Haringey and Islington
Internet address(es)
Main address
one.4) Type of the contracting authority
Other type
Private Company
one.5) Main activity
Other activity
Regulatory and Ombudsman
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
New Homes Ombudsman Service
two.1.2) Main CPV code
- 79422000 - Arbitration and conciliation services
two.1.3) Type of contract
Services
two.1.4) Short description
The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition the NHOS will be expected to provide management information to the NHQB and attend Board meetings to report on its progress. It will also be required to liaise with the house-building industry and promote its services to the industry whilst managing the customer interface
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £7,000,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
- UKM - Scotland
two.2.4) Description of the procurement
to provide a New Homes Ombudsman Service
two.2.5) Award criteria
Quality criterion - Name: Based on responses to a set of questions / Weighting: 80%
Price - Weighting: 20%
two.2.11) Information about options
Options: Yes
Description of options
there is an option to extend the contract at the sole discretion of the NHQB for a further 24 months
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Innovation partnership
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-011771
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2022
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
The Dispute Service
Hemel Hempstead
Country
United Kingdom
NUTS code
- UKH - East of England
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £7,000,000
Total value of the contract/lot: £7,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
New Homes Quality Board
London
Country
United Kingdom