Section one: Contracting authority
one.1) Name and addresses
CalMac Ferries Limited
Ferry Terminal
Gourock
PA19 1QP
Telephone
+44 1475650230
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Ferry Operator
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Strategic Digital Partner for Website and Mobile Applications
Reference number
ITSW25-134
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support.
The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac’s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience.
CalMac now seeks a strategic digital partner to provide:
-Ongoing support and maintenance of the existing platform.
-Hosting and infrastructure management within Azure.
-Continuous improvement and iterative enhancements under CalMac’s governance.
-Compliance with security, accessibility, and regulatory standards.
-Capability to deliver future integrations and innovation through structured change control.
The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac’s long-term digital vision.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
two.2.4) Description of the procurement
CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support.
The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac’s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience.
CalMac now seeks a strategic digital partner to provide:
-Ongoing support and maintenance of the existing platform.
-Hosting and infrastructure management within Azure.
-Continuous improvement and iterative enhancements under CalMac’s governance.
-Compliance with security, accessibility, and regulatory standards.
-Capability to deliver future integrations and innovation through structured change control.
The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac’s long-term digital vision.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2026/S 000-008660
Section five. Award of contract
Contract No
ITSW25-134
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.3) Additional information
(SC Ref:822291)
six.4) Procedures for review
six.4.1) Review body
Greenock Sherift Court
1 Nelson Street
Greenock
PA15 1TR
Country
United Kingdom