Section one: Contracting authority
one.1) Name and addresses
NHS Brighton and Hove Clinical Commissioning Group
Hove Town Hall, Norton Road
Hove
BN3 4AH
Contact
Sarah Rix
sarah.rix@soeprocurement.nhs.uk
Country
United Kingdom
Region code
UKJ2 - Surrey, East and West Sussex
Internet address(es)
Main address
one.1) Name and addresses
NHS East Sussex Clinical Commissioning Group
Sackville House, Brooks Close
Lewes
BN7 2FZ
Contact
Sarah Rix - Senior Procurement Manager
sarah.rix@soeprocurement.nhs.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/soepscommissioning/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/soepscommissioning/aspx/Home
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
High Intensity User Service NHS/SOEPS/21.825 ITT
Reference number
NHS/SOEPS/21.825 ITT
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Commissioner is seeking bids from suitably qualified Providers for provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is to be situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract.
two.1.5) Estimated total value
Value excluding VAT: £1,719,760
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UKJ2 - Surrey, East and West Sussex
Main site or place of performance
Brighton and Hove and East Sussex.
two.2.4) Description of the procurement
Invitation to Tender (ITT)
Urgent Care
Provision of a High Intensity User Service (Reference: NHS/SOEPS/21.825 ITT)
NHS Brighton and Hove Clinical Commissioning Group
NHS East Sussex Clinical Commissioning Group
The Commissioner is seeking bids from suitably qualified Providers for provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is to be situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract. The anticipated value of the Service is a maximum of £343,952.00 per annum and the contract duration will be 3 years from 28th September 2022, plus an optional (option of the Commissioner) extension period of up to a further 24 months.
Key Aims and Objectives of the Service
The High Intensity User Service (HIUS) is based on the 'Blackpool model' developed by Blackpool CCG, as published in the Commissioning for Value Casebook, February 2015.
The model offers a robust way of reducing HIU activity to EDs, 999, NHS 111, Primary Care services as well as unscheduled hospital admissions. The HIU service liberates front line resources to focus on those who need it most and helps reduce costs.
The objective of the service is to work closely with identified frequent users of emergency urgent departments, with an aim to reduce unheralded attendances at ED and associated non-elective (NEL) admissions, whilst improving the service user's quality of life and outcomes.
This will be delivered by:
• Identifying patients who frequently attend ED and associated non-elective (NEL) admissions
• Identifying patients who are evidentially on a trajectory to becoming a high intensity user of emergency services
• Proactively connecting and engaging with the patient
• Supporting the patient to manage their needs using a personalised approach.
Service Outcomes
For the identified and engaged frequent users:
• Reduce ED attendance
• Reduce NEL admissions
• Reduce ambulance conveyance
• To feel less lonely
• To experience improved personal well-being
• To have a positive experience with the service
• To progress in at least one identified goal by the end of their time with the service
The service will work closely with local health and social care services including voluntary and third sector organisations to develop excellent working relationships and establish operational practices that ensure a seamless patient experience.
The tender documents are available for unrestricted and full direct access, free of charge at: https://in-tendhost.co.uk/soepscommissioning/aspx/Home
All correspondence will be dealt with solely through this website and correspondence received by other means will not be responded to.
This procurement is being advertised on the following websites:
https://www.find-tender.service.gov.uk
https://www.gov.uk/contracts-finder
https://in-tendhost.co.uk/soepscommissioning
https://www.brightonandhoveccg.nhs.uk/
https://www.eastsussexccg.nhs.uk
Please complete your bid response and return via our eTendering Portal: https://in-tendhost.co.uk/soepscommissioning/aspx/Home
Reference: High Intensity User Service NHS/SOEPS/21.825 ITT
The deadline for submitting bid responses is Monday 2nd May 2022 at 5pm.
two.2.7) Duration of the contract or the framework agreement
Duration in months
60
two.2.14) Additional information
Please note: NHS England and Improvement have announced that the Sussex Health and Care Partnership, which is made up of all health and care organisations across East Sussex, West Sussex, and Brighton and Hove, has successfully met the criteria to become an Integrated Care System (ICS). An ICS is a way of working across health and care organisations that allows them to work more closely together, to take collective responsibility of the health and wellbeing of populations across large areas. It is not anticipated that the statutory responsibility or accountability of the individual health and care organisations working as an ICS will be affected, save for the expectation that CCG organisations will be abolished, and functions transferred to the ICS. As a result of these intended healthcare reforms, the Contracting Authority, currently NHS Brighton and Hove CCG and NHS East Sussex CCG, may change during the life of the contract.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
Available at:
Section four. Procedure
four.1) Description
four.1.1) Form of procedure
Open procedure
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
2 May 2022
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.4) Procedures for review
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Refer to NHS South of England Procurement Services to trigger the review process. This process can be further escalated to NHS Improvement.