Scope
Reference
ITT1837
Description
Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings.
• Expedite safe and timely patient discharge.
• Provide flexible, same-day support using a digital management platform.
• Ensure consistent nationwide coverage with local delivery.
• Guarantee rapid completion of assigned tasks.
Digital Booking & Task Management Platform
• Platform available to WM5G discharge co-ordinators for real-time booking.
• Ability to upload, assign, and track multiple tasks per patient.
• Visibility of task status, personnel availability, and completion updates.
• Secure data handling in line with NHS IG requirements.
Workforce Model
• Access to a range of personnel, including staff and/or volunteers.
• Capability to allocate tasks to appropriate individuals based on geography and skill set alignment.
• Ability to scale resources according to demand.
• Mandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours.
• Supplier must demonstrate systems and capacity to meet this SLA.
Geographic Coverage
• Mandatory: Nationwide coverage.
• Delivery must take place at a local level, with appropriate deployment networks
Core Task Types
Suppliers must include, as a minimum:
• Home setup for discharge (e.g., basic safety/preparation).
• Patient transport
• Equipment setup or placement in the home.
• Shopping or collection of essential items.
• General practical discharge support (e.g., welfare check, light duties).
• Weekly wellbeing checks
Service Standards
• 2-hour guarantee assignment of task, 4 hour completion.
• Real-time task status updates via the platform.
• Robust escalation and contingency arrangements.
• Staff/volunteers trained to relevant standards.
• Safeguarding, health and safety, and DBS compliance.
• Staff insured to undertake relevant tasks
Contract 1
Supplier
Contract value
- £114,000 including VAT
Below the relevant threshold
Date signed
19 January 2026
Contract dates
- 19 January 2026 to 12 May 2026
- 3 months, 25 days
Main procurement category
Services
CPV classifications
- 72220000 - Systems and technical consultancy services
Contract locations
- UKG - West Midlands (England)
Procedure
Procedure type
Below threshold - open competition
Supplier
CAREFORME LIMITED
- Companies House: 13799333
- Public Procurement Organisation Number: PCTM-2782-XPCZ
Health Foundry
London
SE1 7LL
United Kingdom
Email: lily@careforme.io
Website: http://careforme.io
Region: UKI45 - Lambeth
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
WM5G LIMITED
- Companies House: 11848619
- Public Procurement Organisation Number: PDGP-7297-JQNW
16 Summer Lane
Birmingham
B19 3SD
United Kingdom
Email: commercial@wm5g.org.uk
Website: http://www.wm5g.org.uk
Region: UKG31 - Birmingham
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)