Scope
Reference
692
Description
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.
We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.
We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.
This contract is for the delivery of the first survey in June/July 2025.
Contract dates (estimated)
- 15 April 2025 to 16 April 2026
- 1 year, 2 days
Main procurement category
Services
CPV classifications
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79342311 - Customer satisfaction survey
- 79311000 - Survey services
Contract locations
- UKD3 - Greater Manchester
Engagement
Engagement deadline
1 April 2025
Engagement process description
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.
We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.
We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.
We are looking for a partner that is able to deliver the first survey in June/July 2025.
Procedure
Special regime
Light touch
Contracting authority
Wythenshawe Community Housing Group (WCHG)
- Public Procurement Organisation Number: PHPP-3148-QWPQ
8 Poundswick Ln, Wythenshawe
Manchester
M22 9TA
United Kingdom
Contact name: Mrs Sammy Power
Telephone: +44 3001110000
Email: sammy.power@wchg.org.uk
Website: https://www.wchg.org.uk/
Region: UKD33 - Manchester
Organisation type: Public authority - sub-central government