- Scope of the procurement
- Lot 1 – Provision of Mobile phone hardware
- Lot 2 – Provision of Mobile voice and data services (via supply of SIMs)
- Lot 3. Lot3–Provision and deployment of Session Initiation Protocol (SIP) trunks
- Lot 4. Lot4 –Provision and deployment of Session Border Controllers (SBC) managed service
- Lot 5. Lot5 –Provision and deployment of Telephony solution
- Lot 6. Lot6 –Provision and deployment of Contact Centre solution
- Lot 7. Lot7 –Provision and deployment of Interactive Voice Response (IVR) solution
- Lot 8. Lot8 –Provision and deployment of Workforce Management (WFM) solution
- Lot 9. Lot9 –Provision and deployment of Meeting Room solution
Section one: Contracting authority
one.1) Name and addresses
Central Bedfordshire Council
Priory House
Chicksands
SG17 5TQ
Contact
+44 3003005997
procurement@centralbedfordshire.gov.uk
Telephone
+44 3003008000
Country
United Kingdom
NUTS code
UKH25 - Central Bedfordshire
Internet address(es)
Main address
http://in-tendhost.co.uk/centralbedfordshire
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CBC-1239-T-AE Unified Communications Solution
Reference number
CBC-1239-T-AE
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council (CBC) has adopted flexible working practices and is looking for a Unified Communication solution to support this approach.You are invited to tender for a 3-year contract for the provision of one (or more) Lots making up the provision and ongoing 3rd line support of a new, cloud based, Unified Communications Solution (UCS) for CBC. The Lots you are invited to tender for that make up this UCS are detailed in this notice. The contracts may have up to two 12 month extensions making a maximum total of five years contract length.Suppliers may bid for one or more Lots and there is no limit to the number of Lots a supplier can bid for, nor is there any limit on the number of Lots a single supplier may be awarded. Where a supplier is awarded more than one Lot, CBC may combine the Lots into a single contract. CBC reserve the right not to award any or all Lots.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,000,000
two.2) Description
two.2.1) Title
Lot 1 – Provision of Mobile phone hardware
Lot No
1
two.2.2) Additional CPV code(s)
- 32250000 - Mobile telephones
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
CBC currently provides handsets to almost all of its employees. CBC currently uses Apple iPhones for mobile phone handsets. Most of these handsets have reached their end of life due to the age of hardware. The new UCS will see a reduction in the number of handsets required –it is expected in the future only employees who travel for work purposes will need a mobile phone. The current expectation isthat this would be approximately 1,500 employees.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 – Provision of Mobile voice and data services (via supply of SIMs)
Lot No
2
two.2.2) Additional CPV code(s)
- 64212000 - Mobile-telephone services
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
CBC requires a mobile voice and data service for employees who have a CBC provided mobile phone. This service needs to available across the CBC areas of operation i.e. across the whole of Central Bedfordshire. Addresses for CBC buildings are listed in Appendix A, with key buildings highlighted; CBC require that a strong voice and data signal is available at these locations. If additional inbuilding solutions are required to ensure that there is a strong voice and data signal, these are to be provided at the vendor's cost.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot3–Provision and deployment of Session Initiation Protocol (SIP) trunks
Lot No
3
two.2.2) Additional CPV code(s)
- 32524000 - Telecommunications system
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
CBC wishes to procure SIP trunks to provide inbound and outbound calling capability for its Unified Communications Solution.The supplier of the SIP trunks needs to provide a highly resilient solution that can interface with the SBCs in Lot4 selected by CBC. The SIP trunks will need to be compatible with the SBC in Lot4 and the Telephony in Lot5.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot4 –Provision and deployment of Session Border Controllers (SBC) managed service
Lot No
4
two.2.2) Additional CPV code(s)
- 64200000 - Telecommunications services
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
The supplier of the SBCneeds to provide a highly resilient solution that can interface with the SIP trunks in Lot3 selected by CBC. The SBCwill need to be compatible with the SIP trunks in Lot3 and the Telephony in Lot5.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot5 –Provision and deployment of Telephony solution
Lot No
5
two.2.2) Additional CPV code(s)
- 64215000 - IP telephone services
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
A telephony solution is required for approximately 4,000 CBC employees. Microsoft Teams is required for the user interface for Telephony, both on Windows laptops and MacBooks, and mobile phones. CBC is happy for this to be accomplished using Microsoft Teams natively or with a 3rdparty plugin. This is in addition to the mobile phone being used as a conventional phone. Administration is acceptable via Microsoft Teams, a dedicated application or a browser.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot6 –Provision and deployment of Contact Centre solution
Lot No
6
two.2.2) Additional CPV code(s)
- 64200000 - Telecommunications services
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
A Contact Centre solution is required for approximately 200 CBC Contact Centre employees. Microsoft Teams is preferred to be the user interface for Contact Centre. If Microsoft Teams is used, CBC is happy for this to be accomplished using Microsoft Teams either natively or with a 3rdpartyplugin. Administration is acceptable via Microsoft Teams, a dedicated application or a browser
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot7 –Provision and deployment of Interactive Voice Response (IVR) solution
Lot No
7
two.2.2) Additional CPV code(s)
- 64200000 - Telecommunications services
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
CBC has a requirement foran IVR solution as an initial contact point for incoming calls. Any recommended IVR must integrate with the Telephony solution from Lot5 and the Contact Solution from Lot6.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot8 –Provision and deployment of Workforce Management (WFM) solution
Lot No
8
two.2.2) Additional CPV code(s)
- 48450000 - Time accounting or human resources software package
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
CBC has a requirement for a Workforce Management (WFM) solution to enhance its Contact Centre solution. Any recommended WFM solution must be integrated with, or be interfaced with, the Contact Centre solution from Lot6.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot9 –Provision and deployment of Meeting Room solution
Lot No
9
two.2.2) Additional CPV code(s)
- 48421000 - Facilities management software package
two.2.3) Place of performance
NUTS codes
- UKH25 - Central Bedfordshire
two.2.4) Description of the procurement
CBC has a requirement for a Meeting Room solution to support our hybrid workplace, using Microsoft Teams as the user interface.Any recommended Meeting Rooms solution must be Microsoft Teams-based and be compatible with the Telephony solution in Lot5.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-017327
Section five. Award of contract
Lot No
1
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section five. Award of contract
Lot No
2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 March 2022
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Gamma Network Solutions Limited
Newbury
Country
United Kingdom
NUTS code
- UKJ11 - Berkshire
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £284,832
Section five. Award of contract
Lot No
3-5
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 March 2022
five.2.2) Information about tenders
Number of tenders received: 19
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 19
Number of tenders received by electronic means: 19
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Gamma Network Solutions Limited
Newbury
Country
United Kingdom
NUTS code
- UKJ11 - Berkshire
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £201,600
Section five. Award of contract
Lot No
6
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 March 2022
five.2.2) Information about tenders
Number of tenders received: 20
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 20
Number of tenders received by electronic means: 20
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Gamma Network Solutions Limited
Newbury
Country
United Kingdom
NUTS code
- UKJ11 - Berkshire
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £358,400
Section five. Award of contract
Lot No
7,8,9
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Central Bedfordshire Council
Shefford
Country
United Kingdom