Section one: Contracting authority
one.1) Name and addresses
Home Office
Home Office
Croydon
CR0 2EU
Contact
Zobair Mehmood
zobair.mehmood@homeoffice.gov.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/home-office
Buyer's address
https://homeoffice.app.jaggaer.com
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Immigration, Citizenship and Borders
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Proc 645 Digital Interviewing
Reference number
C20887 (Proc 645)
two.1.2) Main CPV code
- 72232000 - Development of transaction processing and custom software
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority has undertaken this tender exercise to appoint suitably capable and experienced provider of a Digital Interviewing solution. It has utilised the Restricted Procedure, a multi-stage procurement process intended to short list qualified bidders, who where in turn invited to tender for the contract opportunity.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,861,264.68
two.2) Description
two.2.2) Additional CPV code(s)
- 72232000 - Development of transaction processing and custom software
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
CR0 2EU
two.2.4) Description of the procurement
igital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claim. Interviews are currently carried out in-person and as remote interviews (via telephone or video links). Other areas of the Home Office also use interviewing to different extents.
This notice relates specifically to delivering a continuous operational service for Asylum and V&C Operations from January 2022 to 2023.
The core components of the project include:
• Digital Audio Recording Software; Capture the audio from all participants whether they are present in the host room or joining remotely via MS Teams. It will allow control of the audio (e.g. pause) during the interview and will link to the Interview Record Forms software.
• Interview Records Software: Capture typed information during the interview in relation to the interview including information about the interview, the participants and the questions, statements and response made during the interview.
• Cloud Hosted Storage: The audio record and the interview record forms will be saved and stored to cloud-hosted storage on completion of the interview or, if offline, when later connected to the network
• Management Information: The solution must provide reports of all digital interviews undertaken with filtering and sorting by all metadata data captured during interviewing and any automatically applied grouped by business area/team responsible.
• RBAC: The solution shall have Role-based User Access Control which will allow specific user roles to be defined - each with a specific set of permissions within the system
• Auto Transcription: Provision of automated transcripts from the recorded interview audio including all audio spoken during the interview in the English language only.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70%
Quality criterion - Name: Presentation / Weighting: 10%
Quality criterion - Name: Price / Weighting: 30%
Price - Weighting: 100
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
Accelerated procedure
Justification:
PIN previously published (reference CF-0160200D58000000L5A4EAK1), and the Authority is using electronic tendering via its e-Sourcing portal.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-014259
Section five. Award of contract
Contract No
Proc 645
Title
Digital Interviewing
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 December 2021
five.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Business Systems (UK) Ltd
462 London Road
Isleworth
TW7 4ED
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2199582
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,861,264.68
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Secretary of State for the Home Department (Commercial Directorate)
2 Marsham Street
London
SW1P 4DF
Country
United Kingdom