Section one: Contracting authority
one.1) Name and addresses
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Contact
NHSBSA Commercial Services
nhsbsa.commercialservicesteam@nhs.net
Country
United Kingdom
NUTS code
UKC22 - Tyneside
Internet address(es)
Main address
Buyer's address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS Prescriptions, Cards & Print
Reference number
C76509
two.1.2) Main CPV code
- 79824000 - Printing and distribution services
two.1.3) Type of contract
Services
two.1.4) Short description
This is for the provision of the framework agreement for the NHSBSA and wider health family to provide and distribute secure forms, non secure forms, personalised printed products, NHS Cards, Health Insurance Cards.
To provide an online ordering portal and customer contact centre with catalogues to order secure and non secure forms:
Interested parties must register an interest and access the procurement documents via https://health-family.force.com/s/Welcome (search opportunities using system reference C76509). Follow the instructions to register an interest and once registered, Suppliers will be able to view and access the full Tender documentation.
The framework will be accessible by other Ordering Organisations:
1) the NHS Business Services Authority (NHSBSA) and its successor bodies;
1) NHS organisations in England and Wales. NHS Scotland and Health & Social Care Northern Ireland and any Crown Dependency which may join this Contract during its term.
3) Department of Health and Social Care bodies and NHS bodies in existence at the time of this tender and those created under any NHS restructure; private sector organisations wishing to purchase permitted NHS printed products and wishing to use associated services (e.g private provider organisations);
4) public sector bodies wishing to purchase permitted NHS printed products and wishing to use associated services;
5) voluntary and third sector bodies and charities wishing to purchase permitted NHS printed products and wishing to use associated services; and
6) Members of the Public wishing to receive individual HwHC products.
Products purchased by Authorised Users which provide clinical or support services to NHS patients such as NHS England, NHS Wales and a range of other health organisations; including but not limited to Local Authorities, NHS Trusts, NHS Foundation Trusts, Integrated Care Boards, Health Boards, NHS Provider Organisations, Community Dentists, Pharmacists and Opticians, NHS Employers and the NHS in Scotland and Northern Ireland are to be ordered via the Supplier's online portal. The online ordering portal is accessed by in excess of 1k ordering organisations and more than 7.4k individual customers.
Please note that all dates and figures in this notice are approximate and subject to change.
Any resulting contract will be considered as a contract made in England according to English Law and will be subject to the exclusive jurisdiction of the English Courts;
Grouping of bidders may be required to form a separate limited liability company or other legal form and/or one that takes full responsibility and/or liability and/or confirm that each takes joint and several liability.
The Contracting Authority conducted pre-tender market engagement following the publication of a Prior Information Notice (PIN) 2022/S 000-019522 . The report outlining the findings of this exercise can be found at https://health-family.force.com/s/Welcome (search opportunities using system reference C76509 - Supplier Documents/PTME Report
two.1.5) Estimated total value
Value excluding VAT: £123,100,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85100000 - Health services
- 22458000 - Bespoke printed matter
- 64216200 - Electronic information services
- 79824000 - Printing and distribution services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This is for the provision of the framework agreement for the NHSBSA and wider health family to provide secure forms, non secure forms, personalised printed products, NHS Cards and Health Insurance Cards.
The current requirement is to provide an agreement to produce and distribute personalised cards and/or paper certificates and/or digital exemptions and/or documentation for:
- Medical Exemption (Medex)
- Tax Credits (TC)
- European Health Insurance Card (EHIC)
- Global Health Insurance Card (GHIC)
- NHS Pension payroll information
- Covid Pass
To provide an online ordering portal and customer contact centre with catalogues to order secure and non secure forms:
The Secure catalogue consists of prescription forms used in England and Wales and can either be personalised pads or non-personalised single sheets.
The Non-Secure catalogue consists of national products used across the NHS; these range from dental record cards to specialist neonatal screening cards, multipart patient record and information packs. In addition, the Help with Health Costs catalogue consists of a number of leaflets, posters and application forms which enable certain patients to receive financial assistance with elements of their healthcare.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £123,100,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 July 2024
End date
1 July 2028
This contract is subject to renewal
Yes
Description of renewals
This contract will be awarded for an initial 4 year term with the option to extend for a further 2 years. The initial start date of 01/07/2024 is the date of operational services commencement. It does not include the implementation period which is anticipated to commence in September 2023.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
In the case of framework agreements, provide justification for any duration exceeding 4 years:
Return on investment
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-019522
four.2.2) Time limit for receipt of tenders or requests to participate
Date
11 May 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 72 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
18 May 2023
Local time
12:00pm
Place
Tenders will be opened using the Authority's e-tendering system
Information about authorised persons and opening procedure
Tenders will be opened using the Authority's e-tendering system
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: 2030 depending on whether options to extend are exercised.
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The framework will be accessible by other Ordering Organisations:
1) the NHS Business Services Authority (NHSBSA) and its successor bodies;
1) NHS organisations in England and Wales. NHS Scotland and Health & Social Care Northern Ireland and any Crown Dependency which may join this Contract during its term.
3) Department of Health and Social Care bodies and NHS bodies in existence at the time of this tender and those created under any NHS restructure; private sector organisations wishing to purchase permitted NHS printed products and wishing to use associated services (e.g private provider organisations);
4) public sector bodies wishing to purchase permitted NHS printed products and wishing to use associated services;
5) voluntary and third sector bodies and charities wishing to purchase permitted NHS printed products and wishing to use associated services; and
6) Members of the Public wishing to receive individual HwHC products.
Products purchased by Authorised Users which provide clinical or support services to NHS patients such as NHS England, NHS Wales and a range of other health organisations; including but not limited to Local Authorities, NHS Trusts, NHS Foundation Trusts, Integrated Care Boards, Health Boards, NHS Provider Organisations, Community Dentists, Pharmacists and Opticians, NHS Employers and the NHS in Scotland and Northern Ireland are to be ordered via the Supplier's online portal. The online ordering portal is accessed by in excess of 1k ordering organisations and more than 7.4k individual customers.
Please note that all dates and figures in this notice are approximate and subject to change.
Any resulting contract will be considered as a contract made in England according to English Law and will be subject to the exclusive jurisdiction of the English Courts;
Grouping of bidders may be required to form a separate limited liability company or other legal form and/or one that takes full responsibility and/or liability and/or confirm that each takes joint and several liability.
The Contracting Authority conducted pre-tender market engagement following the publication of a Prior Information Notice (PIN) 2022/S 000-019522 . The report outlining the findings of this exercise can be found at https://health-family.force.com/s/Welcome (search opportunities using system reference C76509 - Supplier Documents/PTME Report
six.4) Procedures for review
six.4.1) Review body
NHS Business Services Authority
Stella House, Goldcrest Way
Newcastle Upon Tyne
NE15 8NY
nhsbsa.commercialservicesteam@nhs.net
Country
United Kingdom
Internet address
six.4.4) Service from which information about the review procedure may be obtained
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Country
United Kingdom