Section one: Contracting authority
one.1) Name and addresses
The Advisory, Conciliation and Arbitration Service
8th Floor Windsor House, 50 Victoria Street
London
SW1H 0TL
Country
United Kingdom
NUTS code
UKK14 - Swindon
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://www.delta-esourcing.com/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
The Advisory, Conciliation and Arbitration Service
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
DDaT21484 - ACAS IT Technical Services and Disposal
Reference number
DDaT21484
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
How to Apply
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If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://www.delta-esourcing.com/ and the follow the instructions to 'Log in'
Once you are logged into the system you can link yourself into this procurement using the following Access Codes: 5SB35AYX4D
This requirement is for an IT Technical Services and Disposal
Acas operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. The scope should be taken in the context of the core requirements described in 'Section 3 Requirements'. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment.
two.1.5) Estimated total value
Value excluding VAT: £364,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Acas operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. The scope should be taken in the context of the core requirements described in 'Section 3 Requirements'. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment.
This is also an opportunity to "take stock" of what we are doing now and with a new or improved service how we can:
>Better improve, efficiency, value for money, customer service, speed and quality of Service Delivery.
>Ensure our ITIL Service Management business processes are correctly reflected in the service to improve governance and reduce risk, service downtime or unplanned changes.
>As part of the requirement we would like to take the opportunity to assess how Acas can do things differently with input from suppliers and internal stakeholders.
The value for the requirement will be £182,000.00 excluding Vat for the first two years (maximum annual budget £91K) with two optional 12 month extension periods.
The total estimated value of the opportunity including optional extensions is £364,000.00 excluding VAT.
The price for the first 2 years must be fixed and firm and year 3 and 4 will be subject to review and agreement by both parties before proceeding to the variation
Acas requires a scalable service, which can flex to meet business needs.
In co-ordination with DDaT, the range of service required by the business are:
Implementation/Storage
For implementation and deployment of the solution, the supplier will be required to re-locate IT equipment from the current supplier warehouse, (UK Based) to their premises. The supplier will perform a complete inventory of Acas assets stored that the customer can access. There are currently 26 pallets of IT Hardware to be stored/transferred. The size of the pallets are 1.2m x 1.0m.
The amount of IT Hardware that will be stored over course of the length of the contract will fluctuate
Support
With EUD's 3 years warranty is purchased; we require the chosen supplier to co-ordinate any call on this warranty and also to repair out of warranty equipment if it is deemed cost effective. We would need the supplier to check the system if the hardware is in warranty and send to the relevant area. Warranty repairs would only apply to laptops/surface pro's which would be collected by the supplier from either home or office location
Professional Services
The supplier should provide defined rates for Professional services for its resources, such as specialist technical roles (e.g., Security/Network Engineer), or 1st or 2nd Line engineers. This so we have a clear identification on the expertise levels that may be required.
>Deliveries and Collections
• Arrange delivery of Acas equipment upon request. This may involve delivery to offices and homebased workers located throughout England, Scotland and Wales.
• Collection of defective equipment or surplus equipment from staff leaving Acas located throughout England, Scotland and Wales
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £364,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 July 2022
End date
30 June 2024
This contract is subject to renewal
Yes
Description of renewals
The contract shall be in operation for a period of 2 years with the option to extend +1 +1 years, for a total of 4 years.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 May 2022
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
9 May 2022
Local time
2:01pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
UK Shared Business Services Ltd
Swindon
Country
United Kingdom