Section one: Contracting entity
one.1) Name and addresses
London North Eastern Railway Ltd.
York
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Delay Repay Platform development, support & management PIN Only
Reference number
RFX REQ1000193
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
LNER is embarking on a transformational journey to develop a platform for delay repay claiming and processing, as part of our ongoing efforts to provide a seamless digital customer experience for our rail travellers in the UK and beyond.
We are seeking a supplier to join us on this exciting journey and help us create a slick, intuitive, and digital-first platform. The platform will enable our customers to claim delay repay compensation, check their claim status, and understand if their claim is valid under the delay repay compensation scheme. It will also allow them to manage their claims online and access information about our services easily.
LNER operates long-distance high-speed services on a route that stretches over 900 miles, and we are committed to reducing customer effort when interacting with us. Our goal is to fully automate the delay repay claim process by 2025, and become market-leading in the transport industry and beyond.
We are looking to engage the market to identify suppliers with the required expertise, experience, and capabilities to develop such a platform and to gain a general insight on potential routes to market and expected costs.
We look forward to receiving your response to help us refining the procurement approach for this exciting project.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
LNER is looking to engage with potential suppliers in the market to identify appropriate routes for a competitive tender or further competition and gain an insight on expected costs and factors to take into account.
We intend to publish a tender for the requirement in the next 90 days or so.
Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/e/EfBk76hEyW to share initial insights
two.3) Estimated date of publication of contract notice
30 June 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No