Scope
Reference
714171455 - UK2
Description
The current Defence IT Service Desk contract provides IT Service Desk services (described below) to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Defence IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
Total value (estimated)
- £140,000,000 excluding VAT
- £168,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 June 2027 to 9 June 2032
- 5 years
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 79512000 - Call centre
Engagement
Engagement deadline
16 April 2025
Engagement process description
The Authority would like to notify you of a potential upcoming procurement, and by doing so is keen to understand where the market stands in terms of its requirement relating to the Defence IT Service Desk. The Authority is initially interested in getting responses to a series of quesitons within the RFI.
Following the receiving responses to the RFI, the Authority proposes to engage in a series of industry engagements. Dates and strucutre are to be confirmed.
Procedure
Special regime
Defence and security
Contracting authority
Ministry of Defence
- Public Procurement Organisation Number: PHVX-4316-ZVGZ
Ministry of Defence
Corsham
SN13 9NR
United Kingdom
Email: DefComrcl-SystemsGuidance@mod.gov.uk
Website: https://www.gov.uk/government/organisations/ministry-of-defence
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - central government