Scope
Description
Haringey Council require a high quality, low cost out of hours emergency contact handling service to commence on the 30th of September 2025.
Haringey Council provides a comprehensive range of services that are essential for the well-being of our residents and the effective functioning of Haringey as a borough. The services offered by the council include social services, environmental services, highways and housing services. They play a vital role in creating a vibrant, safe, and sustainable community.
The Out of Hours Service is central to Haringey Council meeting the urgent needs of diverse local urban communities. Individual calls are often very urgent, affecting individual or community wellbeing, and can also relate to life threatening situations. The Services must be delivered in a manner that is responsive and empathetic to the needs of these different communities, with understanding of the locality and its key features.
Contract dates (estimated)
- 1 October 2025 to 30 September 2030
- 5 years
Main procurement category
Services
CPV classifications
- 64200000 - Telecommunications services
Contract locations
- UKI43 - Haringey and Islington
Engagement
Engagement deadline
21 March 2025
Engagement process description
Suppliers can contribute to this preliminary market engagement by completing the Soft Market Testing (SMT) Questionnaire and return via the e-tendering portal.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Contracting authority
London Borough of Haringey
- Public Procurement Organisation Number: PBHY-1866-HTLD
7th Floor Alexandra House, 10 Station Road, Wood Green
London
N22 7TR
United Kingdom
Region: UKI43 - Haringey and Islington
Organisation type: Public authority - sub-central government