Section one: Contracting authority
one.1) Name and addresses
TRADING STANDARDS SOUTH EAST LIMITED
Consort House,Queensway
REDHILL
RH11YB
Contact
GAYNOR JACKSON
gaynor.jackson@surreycc.gov.uk
Telephone
+44 7968834642
Country
United Kingdom
Region code
UKJ26 - East Surrey
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.nationaltradingstandards.uk/work-areas/scams-team
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Social protection
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supply and aftercare of callblocking equipment for consumers who are situationally vulnerable and are subject to scam and nuisance calls
Reference number
TSSEL22
two.1.2) Main CPV code
- 32500000 - Telecommunications equipment and supplies
two.1.3) Type of contract
Supplies
two.1.4) Short description
The National Trading Standards (NTS) Scams Team working with Trading Standards South East Limited (TSSEL) are interested in receiving tenders from suppliers of call blocking equipment that will prevent scam and nuisance calls from reaching people who are situationally vulnerable and are being targeted by these type of calls. The NTS Scams Team and TSSEL are seeking a UK-wide supply of call blocking equipment into domestic properties, with on-going product support and customer services (including warranty).
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £463,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The National Trading Standards (NTS) Scams Team working with Trading Standards South East Limited (TSSEL) are interested in receiving tenders from suppliers of call blocking equipment that will prevent scam and nuisance calls from reaching people who are situationally vulnerable and are being targeted by these type of calls. The NTS Scams Team and TSSEL are seeking a UK-wide supply of call blocking equipment into domestic properties, with on-going product support and customer services (including warranty).
a)Provide the appropriate call blocking equipment to identified consumers when instructed. Provision may be direct to the consumer or via local authorities, police forces, or other partner agencies to addresses in all four mainland countries in the UK as well as offshore Britain - Channel Isles and Isle of Man
b) Provide the necessary installation instructions and supporting services to ensure the successful implementation and configuration of the call blocking equipment.
c) Provide warranty services, maintenance and any necessary upgrades to the call blocking equipment.
d) Provide advice and support services to assist consumers and customers with issues, product or service questions, and general advice and guidance.
e) Provide management information reporting on call blocking equipment and services on order, delivered, implemented, customer service calls and product issues.
f) Handle all personal data relating to this project in full compliance with the Data Protection Act 2018 and the General Data Protection Regulations (GDPR). Provide a Data Protection Impact Assessment (DPIA) relating specifically to this project.
g) Provide monthly reporting on the numbers blocked by the units, to support both NTS Scams Team investigations, and to raise public awareness of fraud and scams.
two.2.5) Award criteria
Quality criterion - Name: quality / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for a further two years, in one year increments.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-035225
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 February 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Truecall Limited
Richmond London
Country
United Kingdom
NUTS code
- UKI - London
Companies House
06562315
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £463,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Trading Standards South East Limited
Leatherhead
Country
United Kingdom