Section one: Contracting authority
one.1) Name and addresses
Cairn Housing Association
Bellevue House, 22 Hopetoun Street
Edinburgh
EH7 4GH
Contact
Stephen McDougall
Telephone
+44 8009903405
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA17262
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Other type
Housing Association
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre Solution 2025-29
Reference number
CHG11/24-02
two.1.2) Main CPV code
- 72250000 - System and support services
two.1.3) Type of contract
Services
two.1.4) Short description
Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM75 - Edinburgh, City of
Main site or place of performance
Cairn Housing, 22 Hopetoun Street, Edinburgh, EH7 4GH
two.2.4) Description of the procurement
As per appended Invitation to Tender
two.2.5) Award criteria
Quality criterion - Name: Channels and Assisting Customers / Weighting: 20
Quality criterion - Name: Operator UX and Assisting Operatives / Weighting: 20
Quality criterion - Name: Administration and Quality Assurance / Weighting: 20
Quality criterion - Name: Support / Weighting: 5
Quality criterion - Name: Integrations / Weighting: 5
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-035577
Section five. Award of contract
Contract No
CHG11/24-02
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.3) Additional information
(SC Ref:792534)
six.4) Procedures for review
six.4.1) Review body
Edinburgh Sheriff Court
Edinburgh
Country
United Kingdom