Section one: Contracting authority
one.1) Name and addresses
British Council
London
Contact
Mai ElGhareeb
Mai.ElGhareeb@britishcouncil.org
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://in-tendhost.co.uk/britishcouncil
one.4) Type of the contracting authority
Other type
Registered Charity
one.5) Main activity
Other activity
Registered Charity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Professional Contact Centre Staff Outsourcing – British Council MENA
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UK - United Kingdom
two.2.4) Description of the procurement
British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt
two.3) Estimated date of publication of contract notice
18 April 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes