Scope
Description
This tender process is for the provision of Insurance Claims Handling & Remediation Services. A summary of the scope across all Lots forming part of this tender is stated below.
Lot 1 - Insurance Claims Handling - Third Party Administrators
Lot 2(a) - Drying & Restoration Services
Lot 2(b) - Reinstatement Services
Commercial tool
Establishes a framework
Total value (estimated)
- £10,000,000 excluding VAT
- £10,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 January 2026 to 31 December 2029
- Possible extension to 31 December 2031
- 6 years
Description of possible extension:
Option for further 24 month
Options
The right to additional purchases while the contract is valid.
Option for 24 months extension
Main procurement category
Services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
Not the same for all lots
CPV classifications are shown in Lot sections, because they are not the same for all lots.
Lot 1. Insurance Claims Handling - Third Party Administrators
Description
Desktop claims handling services during incidents, this will also cover 3rd parties.
Lot value (estimated)
- £2,500,000 excluding VAT
- £2,500,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 66510000 - Insurance services
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 2. Drying & Restoration Services
Description
Supplier to be providing Drying & Restoration Services during incident. Ensure property has been made safe
Lot value (estimated)
- £5,000,000 excluding VAT
- £5,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 71315000 - Building services
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 3. Reinstatement Services
Description
Reinstatement Services when incidents occur
Lot value (estimated)
- £5,000,000 excluding VAT
- £5,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 71315000 - Building services
Same for all lots
Contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
Work to be instructed if incident occurs and relevant suppliers will be contacted.
Award method when using the framework
Without competition
Contracting authorities that may use the framework
Establishing party only
Participation
Particular suitability
Lot 1. Insurance Claims Handling - Third Party Administrators
Lot 2. Drying & Restoration Services
Lot 3. Reinstatement Services
Small and medium-sized enterprises (SME)
Submission
Submission type
Tenders
Tender submission deadline
2 April 2025, 11:59pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
1 August 2025
Award criteria
Lot 1. Insurance Claims Handling - Third Party Administrators
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 60% |
| Commercial | Cost | 40% |
Lot 2. Drying & Restoration Services
Lot 3. Reinstatement Services
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 40% |
| Commercial | Cost | 40% |
| Sustainability | Quality | 20% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
2 stage process:
PQQ
RFP stage for shortlisted suppliers
Documents
Associated tender documents
http://www.discovery.ariba.com/rfx/22591878
If link above does not work please use below
Contracting authorities
SEVERN TRENT WATER LIMITED
- Companies House: 02366686
- Public Procurement Organisation Number: PQQN-5222-QDXR
Severn Trent Centre
Coventry
CV1 2LZ
United Kingdom
Region: UKG33 - Coventry
Organisation type: Private utility
HAFREN DYFRDWY CYFYNGEDIG
- Companies House: 03527628
- Public Procurement Organisation Number: PWGQ-2543-XWCR
Packsaddle Wrexham Road
Wrexham
LL14 4EH
United Kingdom
Region: UKL23 - Flintshire and Wrexham
Organisation type: Private utility
Devolved regulations that apply: Wales