Scope
Reference
1321
Description
Norwich City Council ((NCC) sought to appoint a single contractor to deliver a long-term Compliance Services Contract covering (but not restricted to) statutory inspection, testing, servicing, maintenance, repairs and associated upgrades across its housing stock and communal areas. The scope of services will included, but were not limited to, emergency and communal lighting, fire alarms and detection systems, automatic opening vents, warden call systems, domestic flat entrance door inspections, lateral and rising mains, access control systems, high-rise building ventilation, lightning protection, cold water storage tanks, dry risers, legionella risk assessments, and refuse chute cleaning. NCC reserve the right to include other relevant and appropriate services to this Contract at any time during the term. The Contract will run for an initial term of five years, with the option to extend for up to two further periods of five years each, giving a maximum possible duration of fifteen years using the JCT MTC (2024) form of Contract with a schedule of amendments, and will be awarded to a single Contractor. The estimated total contract value is £35.1 million inclusive of VAT. The procurement will be conducted under the Open Procedure in line with the Procurement Act 2023 and associated Procurement Regulations 2024, and the contract will be awarded on the basis of the Most Advantageous Tender, using a 60/40 quality to price weighting. The primary CPV code for this procurement is 50710000 (Repair and maintenance services of electrical and mechanical building installations), with additional relevant CPV codes covering specialist workstreams including legionella risk assessments, refuse chute cleaning, fire alarm systems, electrical installations and mechanical engineering works. The services are to be delivered across Norwich and the wider Norfolk area. NCC reserved the right to cancel the procurement and not to proceed with the Contract at any stage of the procurement process. NCC also reserved the right not to award the Contract. Neither NCC nor any person on whose behalf this procurement is undertaken is to be liable for any costs incurred by those expressing an interest or tendering for the Contract.
Contract 1. NCC Compliance Contract
Supplier
Contract value
- £29,250,000 excluding VAT
- £35,100,000 including VAT
Above the relevant threshold
Award decision date
23 January 2026
Date assessment summaries were sent to tenderers
23 January 2026
Standstill period
- End: 9 February 2026
- 8 working days
Earliest date the contract will be signed
28 February 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2041
- 15 years
Description of possible extension:
The contract can be extended beyond the initial 5 year period, by two further 5 year periods (10 years). The total contract term if all extensions are realised is 15 years
Main procurement category
Services
Additional procurement category
Works
CPV classifications
- 50700000 - Repair and maintenance services of building installations
Contract locations
- UK - United Kingdom
- UKH15 - Norwich and East Norfolk
Information about tenders
- 7 tenders received
- 1 tender assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
Alphatrack
- Public Procurement Organisation Number: PLGB-1737-JLCD
Piper House, 14 West Place, West Road
Harlow
CM20 2GY
United Kingdom
Contact name: Eamon Scowen
Email: eamon.scowen@alphatracksystems.co.uk
Website: https://alphatracksystems.co.uk/
Region: UKH35 - West Essex
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. NCC Compliance Contract
Contracting authority
Norwich City Council
- Public Procurement Organisation Number: PWRB-7245-GVXQ
City Hall, St Peter's Street
Norwich
NR2 1NH
United Kingdom
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
Echelon Consultancy Ltd
Summary of their role in this procurement: Echelon Consultancy Ltd are supporting NCC with the procurement process associated with this opportunity
- Companies House: 05345282
219a Hatfield Road, St Albans
St Albans
AL1 4TB
United Kingdom
Region: UKH23 - Hertfordshire