Section one: Contracting entity
one.1) Name and addresses
XC TRAINS LIMITED
Admiral Way,Doxford International Business Park
SUNDERLAND
SR33XP
Contact
adrian jones
ttstender.admin@crosscountrytrains.co.uk
Country
United Kingdom
NUTS code
UKC23 - Sunderland
Companies House
04402048
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Ticketless Travel Surveys - XC Trains Limited (XC)
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
XC Trains Limited (XC) are looking for a partner with experience of providing similar services in the UK rail industry to provide ticketless travel surveys to establish the ticketless travel rate across the CrossCountry network.
two.1.5) Estimated total value
Value excluding VAT: £500,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79311200 - Survey conduction services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKK - South West (England)
- UKL - Wales
- UKM - Scotland
two.2.4) Description of the procurement
XC Trains Limited (CrossCountry) will be conducting a tender for the provision of a ticketless travel survey supplier to establish the ticketless travel rate across the CrossCountry network.
CrossCountry are required to conduct 4 surveys each year, as stipulated by CrossCountry, with the first round of surveys being required to be completed by 14th September 2024
Due to CrossCountry's National Rail Contract requirements and need for swift implementation, CrossCountry is seeking to appoint a supplier who is experienced in the UK Rail market in delivering the services it seeks, namely the supplier must have experience of and be able to deliver the following:
- Surveys must be conducted on-board CrossCountry services and must cover a representative sample of all the routes operated by CrossCountry across Great Britain. Each of the routes should be repeated, as necessary, to gather the required number of samples for each service group or route during each survey round. CrossCountry require a minimum of 25,000 survey responses to be undertaken during each piece of fieldwork.
- Surveys will be completed by a team of suitably trained surveyors who, for safety reasons, will work in pairs at all times, although surveyors are permitted to survey passengers on an individual basis.
- Both individuals will be surveyors and no CrossCountry staff will be involved in the survey process. The contractor will create a suitable shift plan to share with the surveyors outlining what services to board and where they should alight. Shifts will combine peak and off-peak services. Surveys at the weekend are also required, which will comprise of full day shifts with a roughly even distribution between Saturdays and Sundays.
- Surveyors should be equipped with MOVie (or equivalent) readers for smartcards (or equivalent smart ticket media), to validate tickets on flows where a type of smart ticket media is in operation.
- Prior to the delivery of each survey, the contractor must devise a survey script and share with CrossCountry to ensure all requirements for the survey are covered.
- Following the completion of the survey, the supplier should provide CrossCountry with a detailed report with the findings as well as the full dataset of survey results.
To request to participate in this procurement please email:
ttstender.admin@crosscountrytrains.co.uk
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 August 2024
End date
15 October 2027
This contract is subject to renewal
Yes
Description of renewals
Details of this will be shared in the main tender document.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 April 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
15 May 2024
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
XC Trains Limited
Birmingham
Country
United Kingdom