Section one: Contracting authority
one.1) Name and addresses
Historic Environment Scotland
Longmore House, Salisbury Place
Edinburgh
EH9 1SH
Contact
David Flockhart
Telephone
+44 1316688866
Country
United Kingdom
NUTS code
UKM75 - Edinburgh, City of
Internet address(es)
Main address
http://historicenvironment.scot
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00164
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
National or federal Agency/Office
one.5) Main activity
Other activity
Tourism, Conservation, Built Environment
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Commercial Ticketing and Retail Systems
Reference number
HES/C/3001
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of commercial ticketing and retail systems
two.1.6) Information about lots
This contract is divided into lots: Yes
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
Lots 1 and 2
two.2) Description
two.2.1) Title
Ticketing System
Lot No
1
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM75 - Edinburgh, City of
two.2.4) Description of the procurement
Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management.
The following headline areas are within the scope of this ticketing system tender.
- Online ticketing
- Walk-up ticketing
- Ticket collection kiosks
- Travel Trade booking management
- Explorer Passes
- Education bookings
- Admissions Gift Aid Management
- Membership
- Integration to Microsoft Dynamics 365, our primary membership & CRM System
- Access control for ticket validation
- Payment gateway integrations
- Interface (file export) to Oracle Fusion
- Reporting
Further information can be found in the document attached with this notice.
two.2) Description
two.2.1) Title
Retail System
Lot No
2
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM75 - Edinburgh, City of
two.2.4) Description of the procurement
HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer.
The following headline areas are within the scope of this retail system tender:
- All Retail Buying & Merchandising Processes
- Warehouse Management for both general product management & eCommerce fulfilment
- Integration to Shopify to have a fully managed stock ecosystem
- Store Operations & Compliance
- Mobile PoS for pop-up shops & event retailing
- EPoS functionality
- Integration to Oracle Fusion
- Integration with Ticketing system
- Reporting
Further information can be found in the document attached with this notice.
two.3) Estimated date of publication of contract notice
12 May 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
HES is publishing this PIN for initial Market Research and Engagement purposes. HES plans to conduct further market engagement with the suppliers that note interest in this opportunity by holding a supplier engagement day at Edinburgh Castle on 8th April 2025. As such, all interested parties must register their interest, and confirm their attendance at the open day, no later than 5pm on 2nd April 2025. To confirm your place please record your interest in this PIN and contact HES with the details provided in this notice and the attached document. Please note, there will be a maximum of two individuals per supplier for the open day. Further details can be found in the document attached with this notice.
While HES has indicated at this time that the contract is envisaged to be split into lots, this will be confirmed in future notices and HES reserves the right to alter that approach.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=791278.
(SC Ref:791278)