Scope
Description
Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh.
The communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023.
Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th June 2030.
The Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results interpretation within the boundaries of THA and the Regulator, and to conduct all market research within the Code of Conduct of the Market Research Society (MRS).
Total value (estimated)
- £0 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 July 2026 to 30 June 2028
- Possible extension to 30 June 2030
- 4 years
Description of possible extension:
Two x 12-months optional extension periods
Main procurement category
Services
CPV classifications
- 79300000 - Market and economic research; polling and statistics
- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
Submission
Enquiry deadline
13 February 2026, 11:59pm
Tender submission deadline
6 March 2026, 5:00pm
Submission address and any special instructions
Submission are to be submitted electronically at https://in-tendhost.co.uk/together-housing/aspx/Home
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
5 May 2026
Recurring procurement
Publication date of next tender notice (estimated): 13 May 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | Award criteria will detailed within the ITT documents |
Price |
Weighting description
Award criteria will detailed within the ITT documents
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://in-tendhost.co.uk/together-housing
Tender documents can be viewed and downloaded by registering as a supplier on our In-tend Portal using the above link.
Contracting authority
Together Housing Association Limited
- Charity Commission (England and Wales): 28687R
Bull Green House
Halifax
HX1 2EB
United Kingdom
Region: UKE44 - Calderdale and Kirklees
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)