Scope
Reference
ID 6132221
Description
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across
Northern Ireland. As part of this commitment, the departments are initiating a reprocurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number).
However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those
choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Contract 1. DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Supplier
Contract value
- £3,212,000 excluding VAT
- £3,854,400 including VAT
Above the relevant threshold
Date signed
28 January 2026
Contract dates
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
The Contract is for an initial duration of three years. There is potential for two additional extensions of two years each.
Main procurement category
Services
CPV classifications
- 98000000 - Other community, social and personal services
- 85000000 - Health and social work services
- 85312300 - Guidance and counselling services
- 85312310 - Guidance services
- 98110000 - Services furnished by business, professional and specialist organisations
- 98111000 - Services furnished by business organisations
- 98112000 - Services furnished by professional organisations
- 79512000 - Call centre
- 64222000 - Teleworking services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 72590000 - Computer-related professional services
- 79510000 - Telephone-answering services
Contract locations
- UKN - Northern Ireland
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Supplier
Withheld Section94 Supplier
- Public Procurement Organisation Number: PBXY-3232-WNHZ
Withheld address line 1
Withheld Town
BT3 9ED
United Kingdom
Email: withheldemail@noreply.com
Region: UKN06 - Belfast
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Contracting authorities
The Department of Justice
- Public Procurement Organisation Number: PNYR-2253-MGXT
Knockview Buildings, Stormont Estate
Belfast
BT4 3SG
United Kingdom
Region: UKN06 - Belfast
Organisation type: Public authority - central government
Devolved regulations that apply: Northern Ireland
The Department of Health
- Public Procurement Organisation Number: PMMR-4168-NYRN
Castle Buildings, Stormont Estate
Belfast
BT4 3SL
United Kingdom
Region: UKN06 - Belfast
Organisation type: Public authority - central government
Devolved regulations that apply: Northern Ireland
The Department for Communities
- Public Procurement Organisation Number: PXMQ-4585-LJVM
Causeway Exchange, 1-7 Bedford Street
Belfast
BT2 7EG
United Kingdom
Region: UKN06 - Belfast
Organisation type: Public authority - central government
Devolved regulations that apply: Northern Ireland
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
CPD - Supplies & Services Division
Summary of their role in this procurement: Construction and Procurement Delivery - Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland
- Public Procurement Organisation Number: PVWG-8426-YWXV
Clare House, 303 Airport Road West
Belfast
BT3 9ED
United Kingdom
Region: UKN06 - Belfast