Scope
Reference
CH252404
Description
Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.
Contract 1
Supplier
Contract value
- £252,085 excluding VAT
- £302,502 including VAT
Below the relevant threshold
Award decision date
21 January 2026
Earliest date the contract will be signed
16 February 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
1 x 2years
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
To purchasing demand led - extra complaint cases as and when required.
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKI73 - Ealing
Information about tenders
- 7 tenders received
- 7 tenders assessed in the final stage:
- 7 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 6 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Supplier
Hammersmith & Fulham Association for Mental Health
309 Lillie Road
London
SW6 7LL
United Kingdom
Email: jack.yates@hfehmind.org.uk
Region: UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
London Borough of Ealing
- Public Procurement Organisation Number: PRHZ-3346-MGDQ
Perceval House, 14-16 Uxbridge Road
London
W5 2HL
United Kingdom
Email: procurement@ealing.gov.uk
Region: UKI73 - Ealing
Organisation type: Public authority - sub-central government