Section one: Contracting entity
one.1) Name and addresses
United Utilities Water Limited
Lingley Mere Business Park
Warrington
WA5 3LP
Contact
Emily Maddocks
Telephone
+447 717346756
Country
United Kingdom
NUTS code
UKD - North West (England)
National registration number
02366678
Internet address(es)
Main address
http://www.unitedutilities.com
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
FRAMEWORK-SERVICES-BUSINESS TRAVEL MANAGEMENT
Reference number
PRO003751
two.1.2) Main CPV code
- 55110000 - Hotel accommodation services
two.1.3) Type of contract
Services
two.1.4) Short description
United Utilities (UU) is currently undertaking market research, and as part of a pre-market engagement exercise, would be interested in hearing from suppliers who are able to provide Business Travel Management Services, as outlined within the specification below.
UU will then use this information to help determine the overall approach and future strategy in relation to an upcoming tender. Any subsequent procurement will be advertised at a later date via a separate notice.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 55120000 - Hotel meeting and conference services
- 55130000 - Other hotel services
- 60210000 - Public transport services by railways
- 60410000 - Scheduled air transport services
- 60610000 - Ferry transport services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The requirement is for a single supplier to provide UU with the full list of services outlined below 24/7 365 days a year: -
• COVID-19 – The Company would like to understand how Covid-19 has impacted the Business Travel market. In particular, whether suppliers have adapted their service offerings to support recent changes, such as an increase in working from home.
• Travel – Air, & Other - The provision of tickets for Domestic, European and International travel. Including the facility for reservations, cancellations and amendments.
• Accommodation - Provide a cost effective accommodation booking service including the facility for reservations, cancellations and amendments.
• Rail (UK/EU) - The provision of cost effective services for rail travel including ticket reservations, cancellations and amendments.
• Conference and Event Management - The provision to secure facilities for meetings, events and conferences in the UK. This includes reservations, cancellations and amendments.
• Online Platform - Provide an online ordering system/platform which is user-friendly, and has mobile app functionality. This will be the primary ordering point for all services UU requires.
• Offline support (outside of normal business hours) – Provision of a dedicated ‘offline’ team to assist UU employees making bookings, and ad-hoc query support.
• Account Managed VIP Service - for UU Directors and members of the Executive Leadership Team. This will require help with complex travel requirements and, provide an overall account managed service to the associated Executive Secretaries.
• Payment for Services – The provision of a credit facility to ensure zero cost to the bookers(s) at the point of check-in/check-out.
• Strategic Account Management – Provide a designated Account Manager to manage the UU Account, and hold overall responsibility for the successful running of the account whilst providing a single point of contact for the Company.
two.2.14) Additional information
There is no specific delivery location for this set of requirements, but the Supplier must be able to provide the services detailed within this document worldwide.
two.3) Estimated date of publication of contract notice
16 April 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
If you have experience in this area please could you provide at a minimum the following information and submit to the United Utilities Regulatory Procurement Team mailbox:
RegulatoryProcurementTeam@uuplc.co.uk
• Company Name
• Contact details, including location telephone and e-mail address, main point of contact and position in Company
• Using no more than 2 (Two) pages of A4 (Font Arial size 10), please outlines any services that can be offered over and above the requirements outlined within this document.