Scope
Description
The British Embassy in Bamako requires medical insurance coverage that will be provided to country based staff
Contract 1
Supplier
Contract value
- £68,559.30 excluding VAT
- £68,559.30 including VAT
Below the relevant threshold
Date signed
22 December 2025
Contract dates
- 1 January 2026 to 31 December 2026
- Possible extension to 31 December 2027
- 2 years
Description of possible extension:
subject to satisfactory performance
Main procurement category
Services
CPV classifications
- 66512220 - Medical insurance services
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| KPI 1 Network of affiliates | Provide quality service in accordance with the terms defined by the coverage policy Maintain wide range of quality medical structures and healthcare affiliates in Bamako and across Mali |
1 months |
| KPI 2 Reporting | Provision of monthly insurance claim utilisation reports |
1 months |
| KPI 3 Customer Satisfaction | Ensure the quality and timely delivery of the coverage and maintain a high customer satisfaction rate |
1 months |
| KPI 4 Claims Processing | Eligible claims submitted by the Authority's subscribers should be reviewed and processed within the contractually agreed timeframe - 15 business days. Ensure timely processing of claims made at... |
1 months |
| KPI 5 Accuracy of Delivery | Ensure correct required services are always delivered, in accordance with contractual clauses and coverage terms. |
1 months |
| KPI 6 Customer Liaison Arrangements | The supplier's response times should be within 24 hours if emergency and 48 hours if not urgent The Services Manager should be available as required by client and meets on a regular basis (no less... |
1 months |
Procedure
Procedure type
Below threshold - limited competition
Supplier
Sunu Assurance
Immeuble Sunu 560 Avenue de la Nation
Bamako
1514
Mali
Email: mali.iard@sunu-group.com
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Foreign, Commonwealth and Development Office
- Public Procurement Organisation Number: PXRR-8771-PHVX
King Charles Street
London
SW1A 2AH
United Kingdom
Email: Fulufhelo.Ratshionya@fcdo.gov.uk
Website: https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
Region: UKI32 - Westminster
Organisation type: Public authority - central government