Section one: Contracting authority/entity
one.1) Name and addresses
NORTHERN GAS NETWORKS LIMITED
1100 Century Way Thorpe Park
LEEDS
LS158TU
Contact
Maija Narimanidze
MNarimanidze@northerngas.co.uk
Telephone
+44 7814042782
Country
United Kingdom
NUTS code
UKE4 - West Yorkshire
Internet address(es)
Main address
https://www.northerngasnetworks.co.uk/
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Call Handling Services
two.1.2) Main CPV code
- 79510000 - Telephone-answering services
two.1.3) Type of contract
Services
two.1.4) Short description
The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows:
- Gas Emergency Calls received from the National Gas Emergency Number
- Non Emergency Calls- Incident Management Calls
All calls are managed by the national emergency number on a 24/7/365 basis.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £5,016,561.95
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC1 - Tees Valley and Durham
- UKC2 - Northumberland and Tyne and Wear
- UKD1 - Cumbria
- UKE12 - East Riding of Yorkshire
- UKE2 - North Yorkshire
- UKE4 - West Yorkshire
Main site or place of performance
NGN network.
two.2.4) Description of the procurement
Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.
The services provided under this agreement are as follows:
- Gas Emergency Calls received from the National Gas Emergency Number
- Non Emergency Calls- Incident Management Calls
All calls are managed by the national emergency number on a 24/7/365 basis.
By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfil a national coordinated approach that does not compromise public safety.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- New works/services, constituting a repetition of existing works/services
Explanation:
Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.
The current contract with Cadent Gas expires on the 30th of April 2021 and the collective GDN decision is to renew it until 2026. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfill a national coordinated approach that does not compromise public safety.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
Title
AGREEMENT FOR THE PROVISION OF CALL HANDLING SERVICES
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
14 April 2021
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Cadent Gas Limited
Coventry
CV7 8PE
Country
United Kingdom
NUTS code
- UKG33 - Coventry
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £5,016,561.95
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Northern Gas Networks Limited
Leeds
LS15 8TU
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
This notice will be issued to the market for 10 days.