Scope
Reference
B475/26
Description
Bridgend County Borough Council is recommissioning a Technology Enabled Care (TEC) Monitoring Service, and the Council wishes to appoint one Provider that has the facilities, proven ability and experience of delivering a high quality TEC Monitoring Service, which will operate on a twenty-four hours a day, seven days a week basis, to receive calls/alerts raised by TEC Equipment, or activated by Individuals, and to provide an appropriate response.
Bridgend County Borough Council is committed to further developing Technology Enabled Care as part of its continued approach to supporting people to live independently, in their own homes for longer, and this Service will support and facilitate this work and preventative approach to supporting individuals within Bridgend County Borough.
The successful provider will also have strongly demonstrated they have the skills, experience and understanding of undertaking this work in a social care environment, and in particular to people with a range of needs, who may also be regarded as vulnerable, including older people and people with complex needs.
Total value (estimated)
- £798,000 excluding VAT
- £957,597 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 July 2026 to 30 June 2029
- Possible extension to 30 June 2032
- 6 years
Description of possible extension:
With the Option for the Council to extend for a further period of up to 36 months up to 30th June 2032 subject to funding
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKL17 - Bridgend and Neath Port Talbot
Participation
Legal and financial capacity conditions of participation
see tender pack
Technical ability conditions of participation
see tender pack
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
19 February 2026, 5:00pm
Tender submission deadline
26 February 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
- Welsh
- English
Award decision date (estimated)
13 April 2026
Recurring procurement
Publication date of next tender notice (estimated): 1 December 2028
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical Evaluation | Evaluation on method statement (40%) and interview (40%) |
Quality | 80.00% |
| Commercial | Evaluation on rates |
Price | 20.00% |
Other information
Payment terms
See tender pack
Description of risks to contract performance
n/a
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Reduced tendering period
Yes
Light touch contract - no minimum
Justification for not publishing a preliminary market engagement notice
Due to time restraints and critical requirement of contract award by July 2026
Documents
Associated tender documents
https://etenderwales.ukp.app.jaggaer.com/web/login.shtml
Ref: itt_122824 - B475 - The Provision of a Technology Enabled Care
Technical specifications to be met
https://etenderwales.ukp.app.jaggaer.com/web/login.shtml
Bidders are to access for free all the documents from etenderwales, within the following reference and title:
itt_122824 - B475 - The Provision of a Technology Enabled Care (TEC) Monitoring
Contracting authority
Bridgend County Borough Council
- Public Procurement Organisation Number: PPQG-8216-YQLW
Bridgend County Borough Council
Bridgend
CF31 4WB
United Kingdom
Contact name: Helen Watkins
Telephone: +441656643643
Email: tenders@bridgend.gov.uk
Website: https://www.bridgend.gov.uk
Region: UKL17 - Bridgend and Neath Port Talbot
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales