Section one: Contracting authority
one.1) Name and addresses
Post Office
100 Wood Street
London
EC2V7ER
Contact
Ufuoma Bashorun
ufuoma.bashorun@postoffice.co.uk
Country
United Kingdom
Region code
UKI31 - Camden and City of London
Companies House
2154540
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Banking, Retail and Postal Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Capabilities Framework
two.1.2) Main CPV code
- 79400000 - Business and management consultancy and related services
two.1.3) Type of contract
Services
two.1.4) Short description
Post Office Limited (POL) established a panel of service providers for the provision of Digital related services.
This is a multi-lot Framework Agreement consisting of 4 lots.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £24,000,000
two.2) Description
two.2.1) Title
Experience Design (Insight, Research, UX, UI, Design)
Lot No
1
two.2.2) Additional CPV code(s)
- 79400000 - Business and management consultancy and related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Provision of Experience Design (Insight, Research, UX, UI, Design) services.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Products Ownership and Management
Lot No
2
two.2.2) Additional CPV code(s)
- 79400000 - Business and management consultancy and related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Provision of Products Ownership and Management support services.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Measurement and Optimisation
Lot No
3
two.2.2) Additional CPV code(s)
- 79400000 - Business and management consultancy and related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Provision of Measurement and Optimisation support services.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Cover - All
Lot No
4
two.2.2) Additional CPV code(s)
- 79400000 - Business and management consultancy and related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This lot is for use where a requirement overlaps across more than one of the other lots on the framework.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-031964
Section five. Award of contract
Lot No
1
Title
Experience Design (Insight, Research, UX, UI, Design) services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 January 2025
five.2.2) Information about tenders
Number of tenders received: 15
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Softwire Technology Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
3824658
The contractor is an SME
No
five.2.3) Name and address of the contractor
Big Motive
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
NI051892
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Unboxed Consulting Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
05440833
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Nexer Digital Ltd
Cheshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
06237914
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Ve3 Global Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
07343436
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £13,000,000
Section five. Award of contract
Lot No
2
Title
Products Ownership and Management
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 January 2025
five.2.2) Information about tenders
Number of tenders received: 17
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Nexer Digital Ltd
Cheshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
06237914
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
e-Zest Solutions Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
09730184
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
CMC Partnership Consultancy Ltd
Newport
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
11458998
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Ensono Ltd
Bristol
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
03276974
The contractor is an SME
No
five.2.3) Name and address of the contractor
Olive Jar Digital Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
09668542
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £3,000,000
Section five. Award of contract
Lot No
3
Title
Measurement and Optimisation
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 January 2025
five.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Gate One Limited
Kent
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
08585157
The contractor is an SME
No
five.2.3) Name and address of the contractor
Mediaworks UK Limited
Tyne and Wear
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
6309397
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Eclipse Group Solutions Limited
Kent
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
03129950
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £3,000,000
Section five. Award of contract
Lot No
4
Title
Cover All
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 January 2025
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Zensar Technologies (UK) Ltd
Reading
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
04577853
The contractor is an SME
No
five.2.3) Name and address of the contractor
FCamara UK Limited
Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
12515326
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Accenture (UK) Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4757301
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £5,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice London
London
Country
United Kingdom