Section one: Contracting authority
one.1) Name and addresses
TRAFFORD HOUSING TRUST LIMITED
126-150 Washway Road
Sale
M336AG
Contact
Sophie Mills
sophie.mills@traffordhousingtrust.co.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.traffordhousingtrust.co.uk/
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
New Build Customer Care Call Handling and Contractor Management Service
two.1.2) Main CPV code
- 50700000 - Repair and maintenance services of building installations
two.1.3) Type of contract
Services
two.1.4) Short description
Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.
two.1.5) Estimated total value
Value excluding VAT: £170,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
THT's properties are based in the North West of England. We will require a 4 hour response time for emergency repairs.
two.2.4) Description of the procurement
To provide the above described service to 600+ properties across multiple sites and contractors.
two.2.14) Additional information
Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021.
Sessions will be held in the last week of April.
two.3) Estimated date of publication of contract notice
3 May 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes