Scope
Reference
C4031
Description
Licencing support and maintenance for Kofax/TM10
Contract 1. Kofax Maintenance Support & TM10 FileNet
Supplier
Contract value
- £99,297.45 excluding VAT
- £119,156.94 including VAT
Below the relevant threshold
Date signed
21 January 2026
Contract dates
- 1 February 2026 to 31 January 2029
- 3 years
Main procurement category
Services
CPV classifications
- 72267100 - Maintenance of information technology software
Key performance indicators
| Name | Description |
|---|---|
| Service Levels, Service Credits and KPI's | Key Performance Indicators Target Service Level Agreement Compliance >95% Of incidents meet SLA System Availability 99.5% uptime Incident Resolution Effectiveness >90% Incidents resolved within SLA... |
Signed contract documents
Provsion of Kofax Maintenance & TM10 FileNet. - Short_Form_Contract_-_Word_v1.5A_2025__1_ - REDACTED.pdf
Procedure
Procedure type
Below threshold - open competition
Supplier
Open Connections Solutions Ltd
16 High Holburn London
LONDON
WC1V 6BX
United Kingdom
Email: becky.strawford@openc.co.uk
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Kofax Maintenance Support & TM10 FileNet
Contracting authority
Intellectual Property Office
- Public Procurement Organisation Number: PTGR-5753-JZVM
Concept House, Cardiff Road
Newport
NP10 8QQ
United Kingdom
Contact name: Louise Jenkins
Email: louise.jenkins@ipo.gov.uk
Website: https://www.gov.uk/government/organisations/intellectual-property-office
Region: UKL21 - Monmouthshire and Newport
Organisation type: Public authority - central government