Section one: Contracting entity
one.1) Name and addresses
United Utilities Water Limited
Lingley Mere Business Park
Warrington
WA5 3LP
Contact
Susan Owen
Telephone
+44 1925000000
Country
United Kingdom
Region code
UK - United Kingdom
National registration number
02366678
Internet address(es)
Main address
http://www.unitedutilities.com
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Provision of Over the Counter Bill Payment Services
Reference number
PRO004260
two.1.2) Main CPV code
- 66172000 - Financial transaction processing and clearing-house services
two.1.3) Type of contract
Services
two.1.4) Short description
The Company has a requirement to provide Over the Counter Bill Payment Services at multiple locations in the North West of England. A timely and accurate bill payment process is critical to the Company’s billing operations and cash collection which sits within the Company’s Customer Department.
The Suppliers will provide the Company with the relevant associated services and expertise to facilitate and deliver such services and provide effective regional coverage and sufficient accessibility for the Company’s Customers.
The key requirements for the agreement(s) include, but are not limited to:
• Wide geographical spread of Payment Outlet locations within the North West region;
• Ability to capture payments in sterling cash, and possibly debit & credit cards;
• Consolidation and remittance of all outlet transactional data and funds;
• Robust Customer communication marketing expertise.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Lot 1 - Over the Counter Bill Payment Services - Exclusive
Lot No
1
two.2.2) Additional CPV code(s)
- 66172000 - Financial transaction processing and clearing-house services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The procurement included 2 Lots, where only one Lot would be awarded following the final assessment.
• Lot 1 - Exclusive Award
• Lot 2 - Shared Award
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 50
Price - Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Over the Counter Bill Payment Services - Shared
Lot No
2
two.2.2) Additional CPV code(s)
- 66172000 - Financial transaction processing and clearing-house services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The procurement included 2 Lots, where only one Lot would be awarded following the final assessment.
• Lot 1 - Exclusive Award
• Lot 2 - Shared Award
The Company assessed Lot 1 in order to establish the overall most economically advantageous solution. The Company’s approach was to award Lot 1 based on objective criteria:
- Ability to provide the highest volume of Payment Outlets to UU Customer locations
- Demonstrate the ability to deliver excellent Customer Service, in particular to resolve Customer payment queries and to identify Customer needs
- The lowest assessed total cost will achieve the maximum score
As the above criteria was not fully met in relation to the volume of Payment Outlets, the Company assessed Lot 2 to determine that the award could be made based on the same objective criteria
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 50
Price - Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-000004
Section five. Award of contract
Contract No
1
Title
Lot 1 - Over the Counter Bill Payment Services - Exclusive
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section five. Award of contract
Contract No
1
Lot No
2
Title
Lot 2 - Over the Counter Bill Payment Services - Shared
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 January 2023
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
PayPoint Network Limited
1 The Boulevard, Shire Park
Welwyn Garden City
AL7 1EL
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2973115
The contractor is an SME
No
Section five. Award of contract
Contract No
2
Lot No
2
Title
Lot 2 - Over the Counter Bill Payment Services - Shared
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 December 2022
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Post Office Limited
Finsbury Dials, 20 Finsbury Street
London
EC2Y 9AQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
GB172670502
The contractor is an SME
No
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England & Wales
City of Westminster
London
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
United Utilities Water Limited
Warrington
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
United Utilities Water Limited
Warrington
Country
United Kingdom