Section one: Contracting authority/entity
one.1) Name and addresses
Ministry of Defence
KENTIGERN HOUSE, 65 BROWN STREET
GLASGOW
G2 8EX
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/ministry-of-defence
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
24HR TELEPHONE HELPLINE
two.1.2) Main CPV code
- 79510000 - Telephone-answering services
two.1.3) Type of contract
Services
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
24 HR TELEPHONE HELPLINE SERVICE
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
7
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section five. Award of contract/concession
Contract No
703797450
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
29 January 2025
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
COMBAT STRESS
LEATHERHEAD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £91,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
MOD COMMERCIAL
GLASGOW
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 79510000 - Telephone-answering services
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
24 HR TELEPHONE HELPLINE
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
7
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£91,000
seven.1.7) Name and address of the contractor/concessionaire
COMBAT STRESS
LEATHERHEAD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
EXTENSION TO CONTRACT FOR 7 MONTHS (TO 31 OCT 2025)
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
AMENDMENT AS COMPETITION IS NOT POSSIBLE, THIS IS AN EXTENSION TO THE EXISTING CONTRACT FOR BUSINESS CONTINUITY
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £91,000
Total contract value after the modifications
Value excluding VAT: £434,875.38