Section one: Contracting authority
one.1) Name and addresses
East Renfrewshire Council
Eastwood HQ, Eastwood Park,
Giffnock
G46 6UG
Contact
Louise McNaught, Procurement Category Manager
louise.mcnaught@eastrenfrewshire.gov.uk
Telephone
+44 1415778590
Country
United Kingdom
NUTS code
UKM83 - Inverclyde, East Renfrewshire and Renfrewshire
Internet address(es)
Main address
http://www.eastrenfrewshire.gov.uk
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00183
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Care at Home Services Flexible Framework Agreement
Reference number
ERC000638
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
East Renfrewshire Council on behalf of the Health & Social Care Partnership has now awarded to suitably qualified providers for the Provision of Care at Home Services. Contract award will be offered as a Flexible Framework Agreement in accordance with Regulations 74-76 of the Public Contracts (Scotland) Regulations 2015.
The Flexible Framework allows for new entrants to be admitted, as Providers, after it has been
established.
There will be no guarantee given with regard to the Council’s overall uptake with any provider or to the frequency of re-opening of the flexible framework.
Call off contracts under the Flexible Framework Agreement will be placed by:
Geographical Landscape – identification of providers who have advised they can supply in the areas of need known as ‘Worlds’
World 1 – Barrhead
World 2 – Neilston & Uplawmoor
World 3 – Thornliebank, Netherlee & Giffnock
World 4 – Clarkston, Busby & Eaglesham
World 5 – Newton Mearns
The estimated annual budget for this contract is approximately GBP 8,700,000 (excluding VAT), however this is not guaranteed.
The contract is for an initial period of 7 years plus optional 2 years extension followed by a final optional 1-year extension. The maximum contract term will be 10 years if all extensions are offered by the Council. It should be noted that extensions are available at the discretion of the Council and are not guaranteed.
The estimated value shown below is reflective of the full 10 years being offered. This is not guaranteed. Successful providers appointed to the Framework will be required to deliver Community Benefits and adhere to all requirements as outlined in the tendering documents.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £8,700,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKM83 - Inverclyde, East Renfrewshire and Renfrewshire
Main site or place of performance
East Renfrewshire
two.2.4) Description of the procurement
East Renfrewshire Council on behalf of the Health & Social Care Partnership has now awarded to suitably qualified providers for the Provision of Care at Home Services.
Tenderers responding to this opportunity must note that information contained within the Tender Information Pack and as provided within PCS-Tender is a condition of contract. If at a later point any successful provider advises they cannot comply the Council reserves the right to remove them from the contract.
Contract award will be offered under a Flexible Framework Agreement. There will be no guarantee given with regard to the Council’s overall uptake with any provider or the the frequency of re-opening. This will be at the discretion of the Council.
The estimated annual budget for this contract is approximately GBP 8,700,000 (excluding VAT), however this is not guaranteed. This is an indicative figure only and no guarantee is given with regard to the Council’s overall uptake of any resulting contract.
Successful providers will be expected to embrace the Council’s Community Benefits ethos and will work with East Renfrewshire Council to deliver Community Benefits where they have been identified throughout the term of the contract.
Providers will be required to adhere to all regulatory standards and qualifications as outlined within the terms of contract and PCS-Tender and hold Care Inspectorate grade of 4 or above.
If not paying already all providers will be required to pay the Real Living Wage no later than the 2nd anniversary of the contract start date.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-065706
Section five. Award of contract
Contract No
ERC000638
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 January 2026
five.2.2) Information about tenders
Number of tenders received: 29
Number of tenders received from SMEs: 23
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 29
Number of tenders received by electronic means: 29
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Cairllum Care LTD
Highfield Business Centre, St. Quivox
Ayr
KA6 5HQ
Telephone
+44 7879437643
Country
United Kingdom
NUTS code
- UKM94 - South Ayrshire
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Call-In Homecare
Call-In Homecare, 2 Anderson Place, Sugar Bond
Edinburgh
EH6 5NP
Telephone
+44 7706734484
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Capability Scotland
1 Osborne Terrace, Osborne House
Edinburgh
EH12 5HG
Telephone
+44 1313471003
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Care1 Professional Services LTD
Pavillion 3 Candymill Lane, Bothwell Bridge Business Park
Hamilton
ML3 0FD
Telephone
+44 1708606120
Country
United Kingdom
NUTS code
- UKM95 - South Lanarkshire
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Careline Home Support
7 Nithsdale Road, Strathbungo
Glasgow
G41 2AL
Telephone
+44 1414234689
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Caring Grace Ltd
Unit 13 Ladyburn Business Centre, 20 Pottery St
Greenock
PA15 2UH
Telephone
+44 1413700628
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Cera Care Operations (Scotland) Ltd
Lime Tree House, North Castle Street
Alloa
FK10 1EX
Telephone
+44 7851255505
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Independent Lifestyle limited trading as Compcare
21 Roman Road
Glasgow
G61 2SR
Telephone
+44 7508723325
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Constance Care Limited
14 City Quay, Camperdown Street
Dundee
DD1 3JA
Telephone
+44 2071860516
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
No
five.2.3) Name and address of the contractor
Delight Supported Living Ltd
11 Dalrymple Court, Industry Street
Kirkintilloch
G66 3AA
Telephone
+44 1417766598
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Diamond Hearts Home Care Ltd
36, Portland Road
Paisley
PA2 7GH
Telephone
+44 1413217657
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hillview Healthcare Limited
80 Clerk Street
Loanhead
EH20 9RG
Telephone
+44 7548342811
Country
United Kingdom
NUTS code
- UKM75 - Edinburgh, City of
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
HRM HOMECARE SERVICES LTD.
75, London Road
Kilmarnock
KA3 7BP
Telephone
+44 1563570981
Fax
+44 1563570982
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Ion Care and Support Services Ltd
Axwell House
Broxburn
EH52 5AU
Telephone
+44 7841397223
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Lilies Care Ltd
Unit A1 Whitecrook Business Centre, 78 Whitecrook Street
Clydebank
G81 1QF
Telephone
+44 7470466509
Country
United Kingdom
NUTS code
- UKM81 - East Dunbartonshire, West Dunbartonshire and Helensburgh & Lomond
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Peoples Care Solutions Ltd
Legal House, 101 Gorbals Street
Glasgow
G5 9DW
Telephone
+44 1414237775
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Shona Care Ltd
Suite 9 - Westbourne Business Centre, Kelburn Street, Barrhead
Glasgow
G78 1LR
Telephone
+44 7724309452
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
SRS Care Solutions (Central) Ltd
HAFC Stadium , First floor suites North Stand, Cadzow Avenue
Hamilton, Scotland
ML3 0FT
Telephone
+44 7837979399
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Tailor Maid Home Care Ltd.
Radleigh House 1 Golf Road, Clarkston
Glasgow
G76 7HU
Telephone
+44 1416386622
Country
United Kingdom
NUTS code
- UKM83 - Inverclyde, East Renfrewshire and Renfrewshire
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
The Beeches Home Care Agency Limited
4a Burnfield House, 4 Burnfield Avenue
Glasgow
G46 7TL
Telephone
+44 1416389216
Country
United Kingdom
NUTS code
- UKM83 - Inverclyde, East Renfrewshire and Renfrewshire
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
The British Red Cross Society
44 Moorfields, London
London
EC2Y 9AL
Telephone
+44 000000
Fax
+44 000000
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Care No1 Ltd T/A The No1 Care Agency
8th Floor West, 51 Cadogan Street, 1 Cadogan Square
Glasgow
G2 7HF
Telephone
+44 7780637818
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
The Richmond Fellowship Scotland Limited
3 Buchanan Gate, Cumbernauld Road
Stepps
G33 6FB
Telephone
+44 1417796300
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
No
five.2.3) Name and address of the contractor
Trust Housing Association Limited
12 New Mart Road
Edinburgh
EH14 1RL
Telephone
+44 7817241453
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Your Care at Home Limited
Lancefield Care Home, Rankine Street
Johnstone
PA5 8BG
Telephone
+44 7861431708
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Roberts Care
5 King St
Paisley
PA1 2PP
Telephone
+44 1418485993
Country
United Kingdom
NUTS code
- UKM83 - Inverclyde, East Renfrewshire and Renfrewshire
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £8,700,000
Section six. Complementary information
six.3) Additional information
Successful Providers will be awarded business via direct award.
Successful Providers are required to provide a covering letter from their Insurance Broker confirming insurance levels detailed in the Tender Information Pack OR must commit to obtain these insurances by contract commencement.
Successful Providers must provide copies of all related certificates.
Care Inspectorate - Grade 4 or above required.
Community Benefits will form part of this contract.
Successful Providers must commit to ensuring that all staff involved in the delivery of services to individuals will comply with all SSSC registration requirements, as required.
Successful Providers must confirm all staff involved in delivery of services and working with Individuals will undergo and pass a full PVG Disclosure checks.
Successful Providers must meet the requirements of the Health and Care (Staffing) (Scotland) Act 2019 and they will have in place all Policies listed in the Agreement.
The Council reserves the right at its own discretion to seek such other information from the Successful Providers in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to prove the Successful Providers economic and financial standing.
Compliance with security provisions are required as outlined within PCS-Tender.
Maximum hourly rate chargeable is GBP26.00 for 2025 – 2026. No commercial submission has been accepted higher than GBP26.00 per hour rate.
(SC Ref:821760)
six.4) Procedures for review
six.4.1) Review body
Paisley Sheriff Court and Justice of the Peace Court
Paisley
PA3 2HW
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
East Renfrewshire Council
Eastwood HQ, Eastwood Park
Glasgow
G46 6UG
Country
United Kingdom