Section one: Contracting entity
one.1) Name and addresses
Translink
Procurement Department
Belfast
BT2 7LX
Contact
Rachel Lemon
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://etendersni.gov.uk/epps
Buyer's address
https://etendersni.gov.uk/epps
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Urban railway, tramway, trolleybus or bus services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Pre-Market Engagement – Translink Passenger Customer Satisfaction Monitoring
two.1.2) Main CPV code
- 79300000 - Market and economic research; polling and statistics
two.1.3) Type of contract
Services
two.1.4) Short description
Pre-Market Engagement for the provision of Translink’s Passenger Customer Satisfaction Monitoring Contract.
Translink is seeking a supplier for an initial 2 year period for the monitoring of Translink’s Passenger’s Charter commitments, customer perceptions and expectations.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 73300000 - Design and execution of research and development
- 73200000 - Research and development consultancy services
two.2.3) Place of performance
NUTS codes
- UKN - Northern Ireland
two.2.4) Description of the procurement
Translink’s Passenger Charter was last updated in Autumn 2019. It is intended to undertake a further review of the Passenger’s Charter in the coming year. As customer perceptions and expectations have changed and evolved since the start of the pandemic, Translink are drafting tender documents to best suit the new market for surveying and monitoring our customers’ satisfaction with the provision and delivery of our bus and rail services. We are looking to explore a range of options for customer satisfaction measurement, to include face-to-face and digital solutions, different methodologies and experiences. We are also keen to be abreast of the new and innovative techniques in the industry today to help shape our tender documents.
The monitoring will likely take place over two periods, Spring and Autumn, each year, commencing Spring 2023.
It is anticipated that meetings relating to the exercise will be held on THURSDAY 28TH APRIL 2022.
Interested suppliers are requested to e-mail their expression of interest in attending a 30 minute virtual meeting on 28th April to:
Rachel Lemon, Procurement Projects Advisor at rachel.lemon@translink.co.uk
NO LATER THAN 14:00 on Wednesday 20th April.
Additional Information
Suppliers registering their interest in participating in this exercise should note that:
1 This Notice is to initiate a market engagement and information gathering exercise and does not indicate the start of a procurement
exercise. It is instead intended to act as an informal market research document providing a brief synopsis of Translinks’ future
requirements. This document is not intended to provide a definitive list of requirements.
2 We intend to invite interested suppliers to present to Translink personnel to discuss the range of services each can offer. All parties
agree that the matters discussed between them during the course of this early market engagement exercise will remain confidential to
those particular parties
3 This document is not a tender specification nor request for quotation. Translink is merely investigating market opportunities at this
stage without entering into any contractual or financial commitments.
4 Please note, progress in the project will be subject to the availability and timing of funding. If this requirement is given financial approval,
it will be tendered under the Utilities Contracts Regulations 2016. Any documents, discussions, presentations, demonstrations or
clarifications submitted for this Market Research will not be considered as any part of the tender exercise. If Translink does decide to
proceed with a competitive tender process, a separate detailed tender specification document will be produced as part of that process.
At this stage it is not possible to give an accurate timeframe for this requirement.
two.3) Estimated date of publication of contract notice
30 June 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of expressions of interest
Date
20 April 2022
Local time
2:00pm